Nahja Williams
Arlington Heights
Summary
My objective is to acquire employment in a developing environment as a catastrophic and/or daily claims insurance adjuster that will permit me to utilize my increasing knowledge of insurance and customer service competence by investigating, negotiating, evaluating, and settling assigned claims in an orderly and expedient manner. This will delegate me to incorporate and contribute my dedicated work experience and skillfulness with the company by maintaining professionalism, discipline, and diversification. I possess the organizational and communicable expertise necessary for recurring interchangeable interactions with colleagues, clients, customers and legal counsel. My focus is achieving exceptional results and improving process efficiencies, while establishing and maintaining effective relationships with employees, clients, carriers, colleagues, and management. I will demonstrate the ability to plan, prioritize and utilize time management readiness to successfully reach upcoming deadlines. With understanding the progressiveness of insurance, I will include all experience, and training provided to master knowledge and advance in skills, while providing quality service and ensuring confidentiality.
Overview
9
9
years of professional experience
Work History
Employed Dispatcher
Innovative Genesis LLC
Oak Park, IL
11.2021 - Current
- Communicate with shipping manufactures and brokers to transport cargo.
- Obtain and maintain access to appropriate load boards.
- Negotiate transportation rates with shippers and brokers.
- Schedule cargo pick up and delivery for owner operators.
- Follow up regularly with operators to ensure safe transport.
- Track cargo en route.
- Respond promptly to shippers, receivers, and operators.
- Email all completed pick-ups and deliveries confirmations with appropriate signatures.
- File and maintain owner operators weekly books of operations.
Claims Adjuster
Gallagher Bassett Services Inc.
Rolling Meadows, IL
08.2023 - 12.2025
- Evaluated claims to determine validity, ensuring compliance with industry regulations and company policies.
- Collaborated with clients/clientele to gather necessary documentation, and information for effective claims resolution.
- Managed basic/complex claims, coordinating with appropriate personnel in a timely manner to ensure best practices.
- Conducted thorough investigations to determine liability.
- Spearheaded initiatives to enhance customer satisfaction by providing clear communication throughout the claims process.
- Negotiated favorable settlements with clients, and claimants in good faith to maintain trusted business relationships.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Concluded, and closed most claims within a timely manner ensuring handling accuracy, and maintaining professionalism.
Emergency Medical Technician
Chicago Emergency Services
Chicago, IL
07.2017 - 05.2021
- Handle high volume emergent/ non emergent calls/
- Work closely with medical professionals to assure quality life support prior, during and after transport.
- Exercised field competence and followed appropriate on scene regulations.
- Obtained appropriate patient information including vitals and necessary documentation for transport.
- Completed Patient care report with appropriate information and signatures.
- Transferred patient care to appropriate medical facilities and medical personnel.
- Maintained professionalism and punctuality
Education
Emergency Medical Technician License -
Prairie State College
10.2017
Cosmetology License - undefined
Pivot Point Academy
02.2015
All Lines Adjusters Licence - Claims Handling
1st Source Adjusters
Dallas, Tx07.2023
Skills
- Leadership
- Management
- Data Analysis
- Quick Books
- Problem Solving
- Scheduling
- Xactimate 28/ X1
- Training and Development
- Policy Implementation
- Client Database
- Record Keeping
- Data Entry
- Organization / Communication
- Microsoft Office Suite
- Interact and communicate effective
- Attention to detail
- Active listening
- Customer service
- Problem-solving
- Customer relations
- Time management
- Prioritizing calls
- Record keeping
Timeline
Claims Adjuster
Gallagher Bassett Services Inc.
08.2023 - 12.2025
Employed Dispatcher
Innovative Genesis LLC
11.2021 - Current
Emergency Medical Technician
Chicago Emergency Services
07.2017 - 05.2021
Cosmetology License - undefined
Pivot Point Academy
Emergency Medical Technician License -
Prairie State College
All Lines Adjusters Licence - Claims Handling
1st Source Adjusters
QUALIFICATIONS
My strengths include, but are not limited to being oriented with high-energy, a hands-on leader with successful training in managing claims process operations, property claims metrics, and communication transmission. Trained in managing a span of contractors/operators with varied levels of experience and performance capabilities. I possess years of experience in customer service management. I have trained in Xactimate, and field/inside property claims processes, quality assurance, and exceptional customer service with focus on completing high quality claims with an effective outcome. I'm a highly motivated self-starter with an extensive track record of aligning organizations to achieve company objectives. I’m an exceptional mentor and teammate who consistently seeks opportunities to drive the team to top rankings through motivation, strong partnerships and accountability. I am very well versed in insurance terminology and verbiage