Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Naheda Alayan

Bridgeview

Summary

Dynamic professional with a proven track record at Osco Pharmacy, enhancing workflow and reducing medication errors by a significant margin. Skilled in pharmaceutical calculations and fostering team collaboration, I excel in fast-paced environments, ensuring meticulous attention to detail and patient confidentiality. Recognized for innovative problem-solving and commitment to excellence in customer service.

Driven Pharmacy Technician with [Number] years of experience and success in working within fast-paced [Type] pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Osco Pharmacy
08.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.

Real Estate Broker

Chicagoland Brokers
10.1999 - Current
  • Worked as a realtor, leveraging expertise to assist clients in buying and selling properties.
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
  • Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
  • Built strong relationships with clients through exceptional communication skills and personalized service.

Office Manager

Intergrated Health
10.2019 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development

Education

Associate of Applied Science - General Studies

RICHARD DALEY COLLEGE
CHICAGO

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Medicare and medicaid process
  • Receiving incoming supplies
  • Regulatory compliance
  • OTC recommendations
  • Labeling prescriptions
  • Billing support
  • HIPAA compliance
  • Cash register operations
  • Insurance processing
  • Certified pharmacy technician (cpht)
  • Patient profile setup
  • Resolving complaints
  • Equipment cleaning and maintenance
  • Certified pharmacy technician

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • HIPAA Compliance Certification – Various Accredited Providers.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Languages

English
Professional Working
Arabic
Full Professional
Spanish
Elementary

Timeline

Pharmacy Technician

Osco Pharmacy
08.2021 - Current

Office Manager

Intergrated Health
10.2019 - 05.2021

Real Estate Broker

Chicagoland Brokers
10.1999 - Current

Associate of Applied Science - General Studies

RICHARD DALEY COLLEGE

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Naheda Alayan