Skilled customer service professional with 10 years of experience with strong background in both frontline and supervisory roles. Excelling at analyzing customer feedback, identifying areas for improvement, and implementing successful process plans.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Hairstylist
Barbara&barbara Salon
Chicago
11.2022 - Current
Consulting with clients, listening to their needs and creating plans to fulfill end goal.
Maintaining clean safe environment by partaking in safety and sanitation.
Enrolling in continuing education to further knowledge on industry.
Customer Service Manager
Kohl's
Tinley Park
09.2017 - 05.2021
Oversaw daily customer service operations to ensure high-quality support.
Trained and mentored staff to enhance service skills and product knowledge.
Developed and implemented customer engagement strategies to improve satisfaction.