Nadia Elizarraras
Lockport
Summary
Motivated employee with desire to take on new challenges. Strong work adaptability. Hardworking employee with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
IL Service Center Manager
Roadtex Transportation
Woodridge
12.2022 - 08.2025
- Managed daily operations of service center to ensure smooth workflow.
- Supervised staff to maintain high levels of customer service and satisfaction.
- Managed scheduling, monitoring performance and creating daily reports.
- Answered phone calls and responded to questions and concerns.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Made or approved inventory and supply purchases.
- Facilitated communication between departments to resolve customer issues promptly.
- Implemented safety protocols to ensure compliance with industry regulations.
- Oversaw inventory management to optimize stock levels and reduce waste.
- Coordinated maintenance schedules for equipment to minimize downtime.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Provided guidance and support to team members regarding complex customer inquiries.
- Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Monitored call volume to ensure adequate staffing levels were maintained during peak times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Proposed or approved modifications to project plans.
Administrative Assistant
Roadtex Transportation
Romeoville
06.2011 - 12.2022
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and arranged logistics for team meetings and events.
- Assisted with communication between departments to ensure smooth workflow.
- Maintained an organized office environment by ensuring supplies were stocked and readily available.
- Optimized workplace efficiency by managing office supplies and ensuring their availability.
Order Picker
Accurate
Bolingbrook
06.2009 - 07.2009
- Operated order picking equipment to fulfill customer requests efficiently.
- Selected and packed items accurately for shipment to customers.
Stacker
Tiger Direct
Naperville
03.2008 - 07.2008
- Maintained a clean and organized workspace to promote safety.
- Loaded and unloaded merchandise from delivery trucks for storage.
Education
Some College (No Degree) - Medicine
JJC
Joliet, ILSkills
- Customer service
- Inventory management
- Staff training
- Conflict resolution
- Team leadership
- Scheduling coordination
- Vendor relations
- Staff supervision
- Spanish fluency
- Payroll
- Staff training and development
- Adaptability and flexibility
- Staff management
- Scheduling and coordinating
- Multitasking
- Recruitment and hiring
- Adaptability
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
IL Service Center Manager
Roadtex Transportation
12.2022 - 08.2025
Administrative Assistant
Roadtex Transportation
06.2011 - 12.2022
Order Picker
Accurate
06.2009 - 07.2009
Stacker
Tiger Direct
03.2008 - 07.2008
Some College (No Degree) - Medicine
JJC
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