Summary
Overview
Work History
Education
Skills
Timeline
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Myshika Westbrooks

Crestwood

Summary

Dynamic and reliable professional with extensive experience as a POS Cashier at Kohls Department Store, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective upselling strategies and maintaining store appearance, contributing to increased sales and a loyal clientele. Strong communicator with a commitment to teamwork and operational efficiency.

Overview

21
21
years of professional experience

Work History

POS Cahsier

Speedway Gas Station
06.2024 - 02.2025
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Collaborated with team members to maintain clean, organized, and well-stocked shelves for enhanced shopping experiences.
  • Contributed to loss prevention efforts by vigilantly monitoring transactions and reporting suspected theft or fraud activities.
  • Supported management in achieving monthly sales targets through proactive engagement with customers and upselling strategies.

Level 3 Machine Operator

Saratoga Foods Specialties
05.2019 - 06.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.

POS Cashier

Kohls Department Store
10.2003 - 02.2014
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined checkout process for improved customer experience and reduced wait times.
  • Maintained accurate cash drawer with diligent counting and reconciliation procedures.
  • Increased sales through suggestive selling techniques and product knowledge sharing.
  • Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
  • Demonstrated commitment to continuous improvement by actively participating in training sessions and implementing new processes as directed by management.
  • Assisted in inventory management, ensuring product availability and proper stocking levels.
  • Built strong relationships with customers through friendly demeanor, attentive listening skills, and genuine interest in their needs.
  • Resolved customer complaints professionally, maintaining a positive store image and reputation.
  • Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
  • Assisted in maintaining well-stocked, clean sales floor by unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
  • Supported management in achieving monthly sales targets through proactive engagement with customers and upselling strategies.
  • Built loyal clientele through consistent appreciation and friendly, welcoming interactions.
  • Completed daily opening/closing procedures to maintain operational efficiency and security standards within the workplace.
  • Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.

Education

High School Diploma -

Midwest Theological Institute of Chicago
Chicago, IL
2008

Skills

  • Excellent customer service
  • Patience and empathy
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Professionalism and courtesy
  • Cash handling expertise
  • Maintaining store appearance
  • POS system proficiency
  • Upselling strategies
  • Loss prevention awareness
  • Accurate transactions
  • Customer service
  • Attention to detail
  • Customer assistance
  • Multitasking and organization
  • Time management skills
  • Cleaning and sanitizing
  • Clear communication
  • Customer service excellence
  • Team collaboration
  • Money handling
  • Written and verbal communication
  • Cash register operation
  • Product knowledge
  • Conflict resolution
  • Product restocking
  • Inventory restocking
  • Training and onboarding
  • Refunds and exchanges
  • Credit card processing
  • POS system operations
  • Cash drawer balancing
  • Basic math
  • POS systems
  • ID verification
  • Liquor law compliance
  • Identification checks
  • Loyalty program promotion
  • Spirit, wine, and beer expertise
  • Scanner operations
  • Teamwork
  • Honest and dependable
  • Reliable and responsible

Timeline

POS Cahsier

Speedway Gas Station
06.2024 - 02.2025

Level 3 Machine Operator

Saratoga Foods Specialties
05.2019 - 06.2023

POS Cashier

Kohls Department Store
10.2003 - 02.2014

High School Diploma -

Midwest Theological Institute of Chicago

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Myshika Westbrooks