MySha'Re Harvey
East Alton
Summary
Customer Service Professional with over ten years of experience in high-volume call centers, healthcare, utilities, and sales. Proven track record in building rapport, resolving complex issues, and exceeding quality and productivity metrics. Adaptable and effective in diverse industries and fast-paced environments. Proficient in Microsoft applications.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
SPECTRUM
St. Louis
07.2025 - 09.2025
- Identified upselling and cross-selling opportunities, aligning customer needs with Spectrum's service bundles.
- Addressed technical issues to mitigate objections and retain customers contemplating downgrades or cancellations.
- Surpassed sales, productivity, and customer satisfaction targets consistently.
Inside Sales Representative
CARSHIELD
St. Peters
02.2025 - 07.2025
- Educated customers on coverage options to identify optimal vehicle protection plans based on mileage and budget.
- Implemented AIOA negotiation techniques to enhance customer acquisition strategies.
- Achieved closure of 70 deals monthly in a competitive, high-pressure environment.
Customer Care Representative
ANTHEM
St. Louis
06.2022 - 08.2024
- Processed over 60 incoming calls daily to initiate prior authorizations and verify insurance benefits.
- Assisted with copayments and eligibility for patient assistance programs and formulary issues.
- Completed comprehensive HIPAA training focused on data security, privacy regulations, and legal implications.
- Managed customer accounts while maintaining accurate history using correct CPT codes.
- Supported Medicare members with grievance resolution and coverage determination including exceptions and appeals.
- Achieved department metrics and CMS standards for pre-authorizations and overrides for members.
Patient Care Coordinator
ALLIANCE HEARING
O'FALLON
02.2021 - 06.2022
- Educated patients and caregivers on hearing loss and hearing aid technology.
- Handled inbound/outbound calls scheduling appointments to test ears for hearing loss.
- Maintained patient files and database according to HIPPA regulations and by ensuring electronic medical records (EMR's) are up to date.
- Verify patients insurance eligibility.
Call Center Representative
AMERICAN WATER
St. Louis
08.2017 - 01.2021
- Managed high volume of incoming and outgoing calls for service initiation and appointment scheduling.
- Processed payments efficiently while maintaining accurate account information using CRM, Forte, and SAP software.
- Negotiated payment agreements on delinquent accounts to improve collection rates.
- Followed up on unresolved inquiries to strengthen customer relationships.
- Consistently surpassed performance benchmarks in call quality, punctuality, and de-escalation techniques.
- Provided administrative support, including filing, faxing documents, sorting mail, and printing materials.
Sales Associate (Wireless Department)
WAL-MART
St. Louis
08.2011 - 05.2013
- Promoted sales by leveraging extensive product knowledge.
- Processed contracts and prepaid accounts for Verizon, Sprint, AT&T, and T-Mobile.
- Resolved customer complaints and guided users through equipment troubleshooting.
- Handled cash, card, and check transactions efficiently.
Education
High School Diploma -
Normandy High School
St. Louis, MOSkills
- Building rapport
- Active listening
- Negotiating
- De-escalations
- Multitasking
- Problem Solving
- Upselling
- Active Listening
- Customer Retention
- Troubleshooting
References
Available upon request
Timeline
Inside Sales Representative
SPECTRUM
07.2025 - 09.2025
Inside Sales Representative
CARSHIELD
02.2025 - 07.2025
Customer Care Representative
ANTHEM
06.2022 - 08.2024
Patient Care Coordinator
ALLIANCE HEARING
02.2021 - 06.2022
Call Center Representative
AMERICAN WATER
08.2017 - 01.2021
Sales Associate (Wireless Department)
WAL-MART
08.2011 - 05.2013
High School Diploma -
Normandy High School