Myron Stroud
Roscoe
Summary
Solution-focused professional offering a distinguished career in managing operations in the workplace to improve, support, and educate. Exceptional problem-solving and communication skills with a focus on creating customer-centric solutions to drive business growth. Motivated customer service with well over 10 years of operations experience in a fast-paced, team-based environment.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Hampshire, IL
07.2024 - Current
- Streamlined operational workflows to enhance efficiency and reduce downtime across multiple departments.
- Led cross-functional teams to implement process improvements, driving consistency in service delivery.
- Developed training programs for staff, enhancing team performance and adherence to company policies.
- Responsible for managing the maintenance team and creating a schedule to support business needs.
- Enhanced customer satieffective team leadership and service quality initiatives.
- Managed vendor relationships, negotiating contracts that resulted in improved service agreements and cost savings.
- Implemented safety protocols that ensured compliance with industry regulations and minimized workplace incidents.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated inventory management systems, ensuring optimal stock levels and reducing excess inventory costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Owner/ Operator
Chase Car Detail
Carol Stream, IL
04.2017 - Current
- Supervise the car wash process and assist as needed.
- Troubleshoot and resolve issues in a professional manner with the ability to meet demand of multiple customers in an often fast-paced setting.
- Manage daily operations; implement strategy, and direct financial activities.
- Maintain inventory of car cleaning detergents, car clothes, steam cleaners, and other cleaning supplies.
- Train and supervise new technicians; maintain a record of all employees.
- Manage performance of all employees; ensure timely paycheck distribution.
- Ensure implementation of safety standards while car wash in operation.
- Prepare weekly staffing schedules; manage all worked performed to ensures all procedures were followed.
Machine Operator/Operations Assistant Manager
UPS Innovations
Carol Stream, IL
03.2009 - 06.2012
- Managed and Trained warehouse associates on warehouse operations, safety procedures, and aspects of boxing goods into proper packaging to reduce damage during transport.
- Adjusted machine operation using hand tools or numerical controls; loaded and unloaded materials onto machines and adjusted settings accordingly.
- Maintained equipment in operating condition by performing preventive maintenance and repair.
- Inspected products at various checkpoints, driving quality; detected and solved problems related to product quality and aesthetics.
- Shipping/Receiving; cleaned equipment and work area before, during and after shift.
- Collaborated with engineering and production teams to ensure successful production.
Picker Packer
Ingram Micro
Carol Stream, IL
05.2006 - 01.2008
- Hand-Selected and packed orders for shipments according to customer specifications.
- Rotated between departments to pull items, pack items and load pallets.
- Picked customer orders, reviewed for correct number and type of product to eliminate errors.
- Unloaded incoming shipments of inventory from truck to stock shelves with materials.
- Identified and located products within warehouse after reading orders.
Education
High School Diploma -
Glenbard West High School
Glen Ellyn, IL06.2003
Architectural Drafting - Architecture
Technical College of DuPage
Addison, IL05.2002
Skills
- Customer Service-focused
- Operations
- Process Improvement
- Sales Budgeting
- Training Development
- Strategy
- Client Relations
- Complex problem solving
- Cost Analysis and Saving
- Customer service
- Operations management
- Staff training
- Staff management
- Management
Timeline
Operations Manager
Loves Travel Stop
07.2024 - Current
Owner/ Operator
Chase Car Detail
04.2017 - Current
Machine Operator/Operations Assistant Manager
UPS Innovations
03.2009 - 06.2012
Picker Packer
Ingram Micro
05.2006 - 01.2008
High School Diploma -
Glenbard West High School
Architectural Drafting - Architecture
Technical College of DuPage