Mylia Evans
Chicago
Summary
Dynamic security professional with experience at Titan Security, skilled in incident documentation and video surveillance management. Proven ability to maintain a safe environment while delivering exceptional customer service. Recognized for training new hires and fostering teamwork, ensuring compliance with safety regulations and enhancing overall operational efficiency. Certified in first aid and CPR.
Overview
18
18
years of professional experience
Work History
Security Officer
Titan Security
06.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new hires
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Assistant Manager
Applebee's Grill + Bar
03.2013 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained labor control in both the front and back of the house.
Assistant Manager
Mcdonalds,
05.2007 - 03.2013
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Argo Community High School
Summit, IL05-2001
Skills
- Clear and concise report drafting
- Incident documentation
- Video surveillance management
- Certified in first aid and CPR
- Kastle system oversight
Accomplishments
- Supervised team of 10+ staff members.
Successfully Completed Fire safety training
20+ years in Guest Services
Employee of The month
I received a call that a guest had become ill while visiting the building and that paramedics had been called to assist. I waited for the guest in the elevator lobby .Once the guest reached the lobby, she was no longer able to stand. I assisted her to floor. As we sat, I began to ask questions that required detailed answers while keeping the guest and family calm and reassured until the paramedics arrived.
Timeline
Security Officer
Titan Security
06.2017 - Current
Assistant Manager
Applebee's Grill + Bar
03.2013 - 06.2017
Assistant Manager
Mcdonalds,
05.2007 - 03.2013
High School Diploma -
Argo Community High School
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