Mycale Ford
South Holland
Summary
To obtain a position that will enable me to demonstrate my leadership skills, utilize my strong communication skills, as well as develop more growth at your company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Building Manager
Word Made Flesh
03.2025 - Current
- Performed routine maintenance tasks such as cleaning, painting, and repairing of building facilities
- Ensured cleanliness and orderliness of common areas including lobbies, hallways, and restrooms
- Maintained inventory of cleaning supplies and equipment to ensure availability for daily operations
- Conducted regular inspections to identify any potential safety hazards or maintenance needs
- Assisted with the setup and breakdown of furniture and equipment for meetings or events
Special Education Paraprofessional
Chicago Public Schools
08.2023 - 03.2025
- Organizing the classroom and teaching materials, monitoring the classroom during lessons, and minimizing distractions and disruptions.
- Performing clerical duties, such as tracking student attendance, typing, filing, photocopying, and grading tests and homework.
Shift Supervisor
Starbucks
06.2024 - 10.2024
- Manage store operations during their shift, including leading the team, ensuring quality customer service, and meeting company policies
Customer Service Specialist
Spectrum
03.2022 - 06.2023
- Assisted customers with a warm and professional attitude
- Booked appointments
- Managed customer accounts
- Operated the cash drawer
- Took inventory
- Kept records of customer complaints
- Interacted with customers through live chat
- Assisted customers with questions
Guest Teacher
Kokua Education
10.2019 - 06.2021
- Managed a class of 25-30 students
- Guide students through planned activities and tend to their physical needs.
- Followed and taught lesson plans assigned, by teacher for students in grades kindergarten through the 12th grade.
Special Education Classroom Assistant
Fredrick Funston Elementary
10.2013 - 06.2019
- Assist classroom teacher in a wide variety of ways to help ensure learning for students
- Provide one-on-one tutoring services in math and English daily
- Regularly organize classroom
- Assist in developing a positive learning environment
Insurance Agent
First Acceptance
07.2012 - 07.2013
- Marketed the company to other businesses by promoting our services for life, auto and home insurance
- Supervised and created schedules for several employees
- Maintained accurate records of customer files and payments
- Communicated with customers via telephone, fax and e-mail
Flow Team Member
Target
05.2011 - 03.2012
- Unloaded products from company trucks
- Assisted customers with their needs
- Maintained daily inventory
Security Supervisor
Securitas
09.2008 - 08.2010
- Supervised and created schedules for 180 employees who monitored various areas throughout the Art Institute of Chicago
- Provided customer service including escorting prominent individuals through the Art Institute of Chicago
- Maintained daily inventory such as art work, supplies and equipment
- Prepared payroll reports for my immediate supervisor
- Trained employees to perform CPR, how to monitor the galleries and how to conduct inventory inspections
Area Supervisor
Farm And Fleet
04.2007 - 05.2008
- Supervised eight employees among three different departments: hard lines, automotive and soft lines
- Maintained tools and other supplies within two warehouses
- Wrote out daily procedures for the employees
- Reset merchandising including remodeling store locations
Education
High School Diploma -
Thornwood High School
South Holland, IL05.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- CPR Certification February 2021 to February 2023
- Food Safety Certification
- Food Handler Certification
- ServSafe
- Driver's License
- Professional Educator License
- Special Education Certification
- Life & Health Insurance License
- First Aid Certification
- AED Certification
- Teaching Certification
Timeline
Building Manager
Word Made Flesh
03.2025 - Current
Shift Supervisor
Starbucks
06.2024 - 10.2024
Special Education Paraprofessional
Chicago Public Schools
08.2023 - 03.2025
Customer Service Specialist
Spectrum
03.2022 - 06.2023
Guest Teacher
Kokua Education
10.2019 - 06.2021
Special Education Classroom Assistant
Fredrick Funston Elementary
10.2013 - 06.2019
Insurance Agent
First Acceptance
07.2012 - 07.2013
Flow Team Member
Target
05.2011 - 03.2012
Security Supervisor
Securitas
09.2008 - 08.2010
Area Supervisor
Farm And Fleet
04.2007 - 05.2008
High School Diploma -
Thornwood High School
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