Mya Willis

•Assess needs, creates personalized care plans, and manages healthcare logistics like appointments and medication for patients

• Reduced hospital readmissions through diligent follow-up with patients, caregivers, and healthcare providers.
• Led interdisciplinary team meetings focused on improving collaboration across various healthcare disciplines involved in senior care coordination.

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Consulted with customers to assess needs and propose optimal solutions.
• Established long-term relationships with clients, resulting in increased repeat business.
• Kept site work safe and in line with budget, schedule, and applicable building codes.
• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
• Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
• Reduced client complaints by implementing a more effective customer service strategy.
• Hired and oversaw subcontractors to meet project needs.
• Trained new team members to apply best coding best practices and proper use of development tools.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Frequently inspected production area to verify proper equipment operation.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Gathered, organized and input information into digital database.
• Devised and implemented processes and procedures to streamline operations.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Maintained database systems to track and analyze operational data.
• Observed packing operations to verify conformance to specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
• Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
• Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
• Maintained accurate records of incidents, providing detailed reports for management review and analysis.
• Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
• Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
• Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
• Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
• Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
• Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
• Coordinated emergency response drills involving multiple departments; ensured all staff had a clear understanding of roles during crisis situations.
• Improved communication within the team by establishing regular meetings and fostering open dialogue.
• Optimized resource utilization by regularly evaluating staffing levels and adjusting schedules as needed based on business requirements.
• Continuously evaluated existing processes against industry benchmarks, identifying areas for improvement or enhancement where necessary.
• Completed full building and grounds patrols to spot and investigate concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Vacuumed interiors of vehicles to remove dirt and debris.
• Contributed to a safer working environment by maintaining cleanliness and organization within the detail bay.
• Developed strong relationships with clients through clear communication, trustworthiness, and consistently meeting or exceeding their expectations.
• Achieved consistent, high-quality results through meticulous attention to detail while performing interior and exterior vehicle cleaning tasks.
• Streamlined detailing procedures by collaborating with coworkers to devise efficient work methods.
• Increased efficiency in the detailing process by implementing an organized system for managing supplies and equipment.
• Assisted management in improving processes for faster turnaround times, resulting in higher levels of customer satisfaction.
• Demonstrated adaptability by swiftly transitioning between different makes/models of vehicles while maintaining consistent quality in the detailing process.
• Improved overall shop efficiency with regular maintenance checks on equipment and timely reporting of any malfunctions or necessary repairs.
• Promoted a positive work environment by actively contributing to team discussions, problem-solving efforts, and maintaining a professional attitude at all times.
• Delivered exceptional customer service by addressing client concerns promptly and professionally, ensuring repeat business and referrals.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Addressed customer needs and made product recommendations to increase sales.