Mya Warner
Wonder Lake
Summary
Dynamic customer service professional with a proven track record in complaint resolution and relationship building. Notable for effective communication and strong multitasking skills, successfully enhancing customer satisfaction through empathy and critical thinking. Committed to continuous improvement and delivering exceptional service experiences.
Overview
5
5
years of professional experience
Work History
Bartender
Rookies Sports Bar
Crystal Lake
2024.02 - Current
- Resolved customer complaints in a professional manner.
- Crafted beverages adhering to specified recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
Service Desk Associate
Home Depot
Knoxville
2023.03 - 2024.02
- Monitored incoming calls and emails to ensure all customer requests were addressed promptly.
- Collaborated with other departments to facilitate resolution of customer issues.
- Facilitated communication between customers and internal teams concerning status of open cases.
- Educated users effectively on how to use computer systems, applications, and networks.
- Investigated complex issues and escalated them to appropriate teams when necessary.
Sales Associate
Buckle
Knoxville
2022.09 - 2023.01
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
Server
Jamesons Char House
Crystal Lake
2020.06 - 2022.07
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Education
Some College (No Degree) - Psychology
University of Tennessee
Knoxville, TNSkills
- Customer service expertise
- Critical thinking
- Strong multitasking
- Outgoing personality
- Complex Problem-solving
- Effective communication
- Time management
- Empathy and patience
Timeline
Bartender
Rookies Sports Bar
2024.02 - Current
Service Desk Associate
Home Depot
2023.03 - 2024.02
Sales Associate
Buckle
2022.09 - 2023.01
Server
Jamesons Char House
2020.06 - 2022.07
Some College (No Degree) - Psychology
University of Tennessee