Summary
Overview
Work History
Education
Skills
Timeline
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Mya Warner

Wonder Lake

Summary

Dynamic customer service professional with a proven track record in complaint resolution and relationship building. Notable for effective communication and strong multitasking skills, successfully enhancing customer satisfaction through empathy and critical thinking. Committed to continuous improvement and delivering exceptional service experiences.

Overview

5
5
years of professional experience

Work History

Bartender

Rookies Sports Bar
Crystal Lake
02.2024 - Current
  • Resolved customer complaints in a professional manner.
  • Crafted beverages adhering to specified recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Developed good working relationships with fellow employees through effective communication.
  • Greeted customers and provided excellent customer service.

Service Desk Associate

Home Depot
Knoxville
03.2023 - 02.2024
  • Monitored incoming calls and emails to ensure all customer requests were addressed promptly.
  • Collaborated with other departments to facilitate resolution of customer issues.
  • Facilitated communication between customers and internal teams concerning status of open cases.
  • Educated users effectively on how to use computer systems, applications, and networks.
  • Investigated complex issues and escalated them to appropriate teams when necessary.

Sales Associate

Buckle
Knoxville
09.2022 - 01.2023
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Handled customer complaints in a professional manner.

Server

Jamesons Char House
Crystal Lake
06.2020 - 07.2022
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.

Education

Some College (No Degree) - Psychology

University of Tennessee
Knoxville, TN

Skills

  • Customer service expertise
  • Critical thinking
  • Strong multitasking
  • Outgoing personality
  • Complex Problem-solving
  • Effective communication
  • Time management
  • Empathy and patience

Timeline

Bartender

Rookies Sports Bar
02.2024 - Current

Service Desk Associate

Home Depot
03.2023 - 02.2024

Sales Associate

Buckle
09.2022 - 01.2023

Server

Jamesons Char House
06.2020 - 07.2022

Some College (No Degree) - Psychology

University of Tennessee

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Mya Warner