Mya Knox
Chicago
Summary
Dynamic professional with a proven track record at Panera Bread, enhancing customer satisfaction and mastering bakery artistry. Excelled in department management at Walmart, boosting efficiency through exceptional organizational skills and Microsoft Office proficiency. Known for outstanding customer service and administrative leadership, adept at fostering supplier relationships and streamlining inventory processes.
Overview
11
11
years of professional experience
Work History
Baker
Panera Bread
02.2018 - 08.2024
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Managed customer service operations, including taking orders and resolving complaints.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Department Manager/ Customer Service
Walmart
07.2013 - 01.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Assisted customers with inquiries and complaints through phone and email communication.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
High School Diploma -
Percy L. Julian High School
Chicago, IL06.2011
Skills
- Provides Panera’s WARMTH
- Exceptional customer service
- Call center operations
- Microsoft Office Suite
- Sales expertise
- Brand representation
- Multitasking and organizing
- Data entry
- Decision-making
- Schedule coordination
- Administrative leadership
Timeline
Baker
Panera Bread
02.2018 - 08.2024
Department Manager/ Customer Service
Walmart
07.2013 - 01.2017
High School Diploma -
Percy L. Julian High School
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