Mya Henderson

Joliet

Summary

Dedicated and dependable professional with over five years of experience in warehouse operations, remote customer support, and healthcare support roles. Known for a strong work ethic, adaptability, and the ability to maintain high performance in fast-paced environments. Skilled in communication, problem-solving, and independent remote work. Authorized to work in the U.S. for any employer.

Overview

years of professional experience

Certification

Work History

FC Associate / Operations Specialist

Amazon Fulfillment Center

Joliet

01.2021 - Current

Performed order fulfillment, packing, scanning, and inventory control
Consistently met productivity and quality standards in a fast-paced environment
Followed safety protocols and operational procedures
Assisted with training new associates and supporting team productivity

In-Home Caregiver

Serenity Home Healthcare Services, LLC

06.2022 - 12.2024

Provided compassionate in-home care including dementia support
Assisted with daily living activities and mobility support
Maintained a high level of customer satisfaction through attentive and respectful care
Strictly followed HIPAA guidelines to protect patient privacy and confidential information
Maintained accurate documentation and followed individualized care plans

Remote Customer Support Specialist (Work From Home)

Comcast

01.2018 - 01.2021

Provided customer support via phone, email, and live chat
Assisted customers with billing inquiries, service issues, and account updates
Maintained confidentiality while handling sensitive customer information
Met performance metrics for call quality, resolution time, and customer satisfaction
Worked independently while maintaining productivity in a remote environment

Education

High School Diploma / Equivalent -

Joliet Junior College

Skills

Warehouse Operations
Remote Customer Support
Customer Service
HIPAA Compliance

Dementia Care
Time Management
Communication