Mustapha Kamal
Chicago
Summary
Dynamic Case Manager with ICNA Relief, skilled in problem-solving and client advocacy. Expertly navigated complex cases, enhancing client satisfaction and access to essential resources. Proven ability to maintain meticulous case documentation while employing active listening and organization to adapt strategies effectively. Committed to empowering clients through education and support.
Overview
13
13
years of professional experience
Work History
Case Manager
ICNA Relief
06.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Manager Assistant
Tyson Foods
09.2016 - 12.2020
- Improved office efficiency with proactive management of daily schedules, appointments, and meeting logistics.
- Collaborated with executives to prepare presentations and reports for board meetings and senior leadership updates.
- Developed streamlined processes for expense report submission, approval, and reimbursement cycles.
- Facilitated internal communication by maintaining an up-to-date contact database for staff members across departments.
- Maintained inventory control of office supplies through diligent monitoring of stock levels and reordering when necessary to avoid shortages or delays in availability.
Medical Interpreter
Southern Medical Center New Hampshire
05.2012 - 11.2014
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Education
Associate of Science - Multimedia
Zahira Colleges
Maradana Sri Lanka08-2008
Bachelor of Arts - Public Health
Taungoo University
Burma05-2004
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
- Client advocacy
- Community outreach
- Records management
- Data entry and analysis
- Resource management
- Case management tracking
Languages
English
Professional Working
Timeline
Case Manager
ICNA Relief
06.2021 - Current
Manager Assistant
Tyson Foods
09.2016 - 12.2020
Medical Interpreter
Southern Medical Center New Hampshire
05.2012 - 11.2014
Associate of Science - Multimedia
Zahira Colleges
Bachelor of Arts - Public Health
Taungoo University
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