Mustafa Ismail
Tinley Park
Summary
Operations and sales leader with extensive experience in retail management, team development, and inventory control. Proven record of driving revenue growth, improving operational efficiency, and delivering exceptional customer experiences in high-volume environments. Skilled in staff training, process improvement, compliance, and client relationship management. Recognized for strong leadership, strategic problem-solving, and the ability to develop high-performing teams.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Eagle Sports Range
Oak Forest, IL
04.2021 - Current
- Oversee daily business operations including staffing, scheduling, inventory ordering, and sales performance
- Train and mentor team members on compliance standards, product knowledge, sales strategies, and customer service excellence
- Maintain professional relationships with manufacturer representatives and vendors to support product partnerships and business growth
- Travel nationally to attend industry trade shows and events to evaluate new products and strengthen vendor relationships
- Implement organizational and inventory management improvements that increased operational efficiency
- Contribute to consistent year-over-year revenue growth through strong sales leadership and operational oversight
- Deliver a high-quality customer experience that drives repeat business and strengthens competitive positioning
Sales Associate
Apple
Orland Park, IL
09.2019 - 04.2021
- Generated more than $3 million in holiday sales, leading the team during peak retail periods
- Partnered with the business solutions team to develop new client relationships and expand existing accounts
- Assisted colleagues with complex sales transactions and customer service escalations
- Recognized for outstanding sales performance and leadership potential
Inventory Manager
Finish Line
Orland Park, IL
07.2016 - 09.2019
- Managed inventory operations to ensure accurate stock levels and efficient product flow
- Played a key role in opening and training staff at multiple store locations
- Partnered with regional teams to develop improved inventory systems that streamlined the customer purchasing experience
- Reduced inventory shrink by 22% at the Orland Park location
- Contributed to a 15% shrink reduction across the Chicagoland region
- Mentored and developed new supervisors and future store managers
Education
Bachelor of Science - Sociology
Saint Xavier University
Chicago, IL01-2019
Bachelor of Arts - Sociology
Saint Xavier University
Chicago, IL01-2019
Skills
- Customer service
- Conflict resolution
- Problem-solving
- Time management
- Team leadership
- Decision-making
Certification
- USCCA CONEALED CARRY & HOME DEFENSE FUNDAMENTALS CERTIFIED INSCTRUCTOR
- STATE OF ILLINOIS CERTIFIED FIREARM INSTRUCTOR
- USCCA CERTIFIED RANGE SAFETY OFFICER
Languages
English — Fluent
Arabic — Fluent
Timeline
Assistant Manager
Eagle Sports Range
04.2021 - Current
Sales Associate
Apple
09.2019 - 04.2021
Inventory Manager
Finish Line
07.2016 - 09.2019
Bachelor of Science - Sociology
Saint Xavier University
Bachelor of Arts - Sociology
Saint Xavier University