Mustafa Gafoor
Data Analyst
Arlington Heights
Summary
Dynamic professional with over 10 years of experience, including 2 years as an analyst, specializing in customer engagement and data analysis. Proven ability to build strong client relationships while delivering exceptional service through mastery of essential soft skills. Committed to continuous improvement and expanding expertise in data-driven decision-making to drive business success. Results-oriented mindset ensures effective tackling of challenges and contributions to team objectives.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Call Center Representative
WINDOW WORKS(Leaf Home)
11.2021 - Current
- Using Salesforce to enter customer data
- Reaching out to prospects to inquire about window/bath projects and scheduling qualified customers
- Provide representatives with qualified customers and opportunities to sell
- confirming appointments and guaranteeing all information essential for sales representatives to aid customers is documented properly
- Dispatching Sales representatives based on proximity and sales opportunities
Food Service
TOUCHPOINT - ALEXIAN BROTHERS MEDICAL CENTER
06.2021 - 10.2021
- Confirming diet requirements and regulations for over 200 patients
- Delivering and assisting patients with their meals
- Maintaining a safe and clean kitchen for the staff
Sales Associate
BED BATH AND BEYOND
01.2016 - 01.2021
- Providing assistance for customers on the floor, helping in recommending the right item using information learned through thorough training
- Completing online orders and customizing items for customers
- Creating Pack and Holds for college students wanting to pick up items at a store location near their college. This requires creation of registry, recommending the correct items, and finalizing list.
Cashier
TARGET
10.2015 - 01.2016
- Cashiering - completing customer's transactions, offering Target Redcard to increase the number of customers returning to the store to purchase more items.
Education
Associates in General Education - General Education Candidate
William Rainey Harper College
Palatine, IL12-2019
Skills
Experience with using Salesforce
Data entry
Using sales skills to convert prospects to satisfied customers
Computer experience, able to use and navigate applications and software
Ability to professionally communicate with customers, ensuring ideal customer service
Certification
Google Data Analytics Certification (2025-12)
Timeline
Call Center Representative
WINDOW WORKS(Leaf Home)
11.2021 - Current
Food Service
TOUCHPOINT - ALEXIAN BROTHERS MEDICAL CENTER
06.2021 - 10.2021
Sales Associate
BED BATH AND BEYOND
01.2016 - 01.2021
Cashier
TARGET
10.2015 - 01.2016
Associates in General Education - General Education Candidate
William Rainey Harper College