Muskaan Dhiman

Prepared and posted accruals and reclassifications during monthly financial close.

Generated and analyzed pre-close reports, including GPR, AR, and SD reports.

Produced detailed variance reports that identified financial discrepancies.

Managed property budgets, completing a full budget for a sister property during budget bootcamp.

Conducted resident ledger adjustments ensuring accurate account reconciliation.

Reported financial performance and discrepancies directly to corporate vice presidents.

Coded invoices and reviewed vendor statements for accuracy and compliance.

Collaborated with vendors to resolve billing discrepancies and oversaw purchase orders.

• Developed and implemented marketing strategies to increase occupancy rates, resulting in stabilization for 550 Ultra Lofts – Physical Occupancy at 50.2% upon takeover in May 2021 – Leased Occupancy at 91% in November 2022 – generating an NOI of $1.1 million
• The Artisan Lofts Apartments – Physical Occupancy at 77% in July 2020 – Leased Occupancy at 88% in April 2021
• Marquee Communities – Physical Occupancy at 54.8% upon takeover in November 2022 – Leased Occupancy at 71% in July 2023
• Reviewed monthly financials and prepared a consolidated report every month listing current revenue and expenses, number of leases signed, current delinquency, and variance notes.
• Worked with the corporate team to plan lease-up strategies and create a clear path to stabilization for the property/portfolio.
• Coded invoices weekly and worked with the corporate accounting department regarding aged payables for vendors.
• Met with the ownership group weekly/bi-weekly to discuss current physical/leased occupancy, maintenance work orders, and project management items.
• Handled tenant complaints promptly and appropriately. Coordinated with maintenance team for any and all required and ensuring completion within 48 hours.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Conducted annual in-house inspections with the maintenance team of both interior and exterior of properties.
• Completed final move-out walkthroughs with tenants to identify required repairs and prepared security deposit settlements.
• Followed up with delinquent tenants and coordinated evictions/collection procedures.
• Proficient with Entrata and AppFolio Property Management Software.
• Review, edit, and prepare leasing report weekly for ownership group.
• Planned 3-5 resident events monthly for tenant satisfaction at 550 Ultra Lofts and Artisan Lofts Apartments.
• Facilitated tours of the properties with prospective tenants, ownership groups, and investors.

• Executed engaging resident events while planning innovative marketing tactics to attract prospects.
• Conducted property tours for prospects, significantly increasing leasing opportunities.
• Managed social media accounts with weekly updates, enhancing property visibility.
• Compiled and submitted detailed weekly reports on leasing activities and property tours to supervisors.
• Participated in weekly calls to deliver comprehensive updates on property status.

• Conducted property tours for potential residents, showcasing unit features and campus surroundings.
• Managed tenant communications by addressing maintenance requests and inquiries.
• Collaborated with team to execute over 200 leases, generating $1.5 million in revenue.
• Assisted supervisor with financial tasks, including entering invoices and purchase orders.
• Organized files and prepared housing agreements for prospective residents.
• Resolved tenant conflicts related to noise complaints and parking issues.
• Distributed prospect inquiries and followed up on tenant renewal notices daily.
• Created social media content and planned resident events to enhance tenant satisfaction.