Musab Ahmed
Glendale Heights
Summary
Dynamic IT Manager with 4+ years of experience in healthcare administration and cybersecurity, adept at bridging technology with healthcare operations to enhance patient-centered outcomes. Skilled in project management, medical billing, and data analysis, with a proven track record in optimizing clinic operations and improving business model. Passionate about safeguarding sensitive data, and implementing innovative IT solutions to drive efficiency, and ensure robust data protection.
Overview
4
4
years of professional experience
Work History
Office Manager & Medical Biller
Prizm Behavioral Services
Naperville
04.2024 - Current
- Oversee day-to-day clinic operations, supervising reception staff and ensuring efficient patient flow.
- Manage all aspects of medical billing, including insurance claims, reimbursements, payment applications, disputes/denials, and compliance.
- Perform medication and visit prior authorizations, maintain referrals, and handle sensitive ROI, EMR, and EHR records.
- Assist providers with IT-related matters, contributing technical expertise alongside administrative responsibilities.
- Ensure smooth coordination between patients, providers, and insurers to maximize operational efficiency.
Medical Receptionist
Prizm Behavioral Services
Naperville
04.2023 - 04.2024
- Handled patient communications, including calls, appointment scheduling, medication refills, emails, and faxes.
- Collected copays, monitored balances, and assisted with billing inquiries.
- Checked in patients, maintained accurate records, and ensured compliance with clinic procedures.
- Supported providers with administrative needs while maintaining confidentiality and professionalism.
Cybersecurity Analyst Intern
Aveena Cloud & Consulting LLC
Bartlett
09.2022 - 11.2022
- Played pivotal role as Cybersecurity Analyst, actively contributing to projects in Data Sciences, Data Modeling, and Data Warehousing as well as utilizing tools such as Erwin, Er/Studio, and Power Designer.
- Implemented and managed robust security measures, including network security protocols and intrusion detection systems.
- Conducted thorough risk assessments and vulnerability analyses, resulting in a 20% reduction in potential security threats.
- Collaborated with cross-functional teams to develop and enforce security policies and procedures.
IT Manager
SNT Medical Group
Hoffman Estates
04.2021 - 09.2022
- Directed IT management activities covering networking, computer setups, and inventory oversight.
- Managed IT infrastructure and systems for healthcare operations and patient services.
- Oversaw software implementation for electronic health records and billing processes.
- Facilitated team leadership and executed initiatives for network troubleshooting and system monitoring.
- Trained staff on new technologies and provided ongoing technical support.
Education
Master of Science - Cybersecurity, Networking and Infrastructure
DePaul University
Chicago, IL03.2024
Some College (No Degree) - Networking Career Program
Computer Systems Institute
Skokie, ILMaster of Science - Electronics and Communications
NED University
12.2019
Skills
- Risk management
- Medical billing and coding
- IT support
- EHR management
- Office management
- Workflow optimization
- Regulatory compliance
Timeline
Office Manager & Medical Biller
Prizm Behavioral Services
04.2024 - Current
Medical Receptionist
Prizm Behavioral Services
04.2023 - 04.2024
Cybersecurity Analyst Intern
Aveena Cloud & Consulting LLC
09.2022 - 11.2022
IT Manager
SNT Medical Group
04.2021 - 09.2022
Master of Science - Cybersecurity, Networking and Infrastructure
DePaul University
Some College (No Degree) - Networking Career Program
Computer Systems Institute
Master of Science - Electronics and Communications
NED University
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