Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Musa Ahmad

Tinley Park

Summary

Dynamic IEFS Technician at AT&T with advanced troubleshooting expertise in fiber and copper networks. Proven ability to mentor and train new hires while adhering to safety protocols. Recognized for exceptional problem-solving skills and effective communication, ensuring high customer satisfaction and operational efficiency.

Overview

2015
2015
years of professional experience

Work History

IEFS TECHNICIAN

AT&T

Install and troubleshoot HSIA and VOIP services including Advanced Phone services.

Install and troubleshoot residential and commercial fiber optic services.

Install and troubleshoot residential and commercial copper network services.

Proficient in copper/fiber mechanical and fusion splicing.

Installed and maintained DTV dush services.

Advanced troubleshooting skills in both fiber and copper network services.

Train and Mentor new hires.

Mentor on the job techs for refresher training

AUTO REPAIR SERVICE AND SALES MANAGER

HILUX AUTO
06.2010 - 08.2014


  • Responsible for day to day operations.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed mechanics and cx service staff.

Education

Bogan
Chicago, IL
05.1989

Skills

    Adhere to all safety protocols and guidelines

    Organized and detail oriented

    Manage time efficiently to meet productivity goals

    Communicate effectively to exceed customer expectations

    Effective problem solving skills

    Support and collaborate with my piers to achieve common goals

Languages

Arabic
Native or Bilingual

Timeline

AUTO REPAIR SERVICE AND SALES MANAGER

HILUX AUTO
06.2010 - 08.2014

IEFS TECHNICIAN

AT&T

Bogan

Similar Profiles

CREATE PROFILE
Musa Ahmad