MUHAMMED ZEKI BILEN
Sales Specialist
Chicago,IL
Summary
I was born and raised in Turkey. After graduating department of history, i decided to specialize in the retail sector and chose this field as a profession. In the last store i worked in Turkey i had the experience of knowing and selling many luxury brands. Especially; Burberry, Chloe, Loewe, Givenchy. I came to United States in November 2023 and currently I am doing Uber.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Specialist
ATU&DUTY FREE
03.2023 - 10.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Drafted, finalized and submitted paperwork to complete sales.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
Sales Associate
Tommy Hilfiger
01.2022 - 03.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Zara Inditex
07.2021 - 01.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
H&M Hennes & Mauritz
11.2019 - 07.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - History
Istanbul University
Istanbul TURKEY 09.2017 - 06.2021
Skills
Client relations
Inquiry handling
Relationship selling
Needs assessment
Sales expertise
Relationship building
Complaint resolution
Team collaboration
Customer service and care
Sales training
Cold calling
Staff education and training
Customer service
Time management
Timeline
Sales Specialist
ATU&DUTY FREE
03.2023 - 10.2023
Sales Associate
Tommy Hilfiger
01.2022 - 03.2023
Sales Associate
Zara Inditex
07.2021 - 01.2022
Sales Associate
H&M Hennes & Mauritz
11.2019 - 07.2021
Bachelor of Arts - History
Istanbul University
09.2017 - 06.2021
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