Muhammad Latif
Niles,IL
Summary
Experienced Technical Support Associate and Online IT Support Specialist with strong experience in remote customer support, online systems management, troubleshooting, and computer hardware/software repair. Skilled in assisting users with technical issues, online applications, account support, and digital workflow management. Proficient with Microsoft Office, Excel, Windows systems, remote support tools, and online customer service platforms.
Overview
8
8
years of professional experience
Work History
Computer & Laptop Repair Technician / IT Support Specialist
Cell N Comp Repairs
Chicago, IL
01.2018 - 10.2020
- Diagnosed and repaired computer and laptop hardware/software issues
- Installed and configured operating systems, software applications, and drivers
- Troubleshot Windows systems, internet connectivity, and software-related problems
- Performed virus removal, system optimization, and data backup services
- Assisted customers with online services, account setup, and remote troubleshooting
- Diagnosed and repaired hardware issues in laptops, ensuring optimal performance and customer satisfaction.
- Conducted software installations and updates, enhancing system functionality for diverse client needs.
Technical Support Associate / Online IT Support Specialist
Fort Dearborn Co
Elk Grove Village, IL
01.2021 - 06.2023
- Provided technical support and online assistance for business and warehouse operations
- Assisted employees with troubleshooting software, system, login, and application-related issues
- Managed online systems, operational platforms, and digital workflow processes
- Worked with Microsoft Excel, Microsoft Office, and online management software
- Performed data entry and maintained digital records
- Supported warehouse and production teams using computer systems and online operational tools
Production & Machine Operations
Fort Dearborn Co
Elk Grove Village, IL
06.2023 - 06.2025
- Operated and monitored large industrial press printing machines
- Maintained machine performance and production quality
- Assisted with troubleshooting machine and operational issues
- Followed workplace safety procedures and production schedules
Remote IT Support & Customer Service Specialist
Google & Amazon Support Services
Remote
03.2021 - 01.2026
- Provided remote technical support and online customer service assistance
- Assisted users with account support, troubleshooting, login issues, and online applications
- Helped customers resolve software and technical support problems remotely
- Managed customer communication through chat, email, and online systems
- Supported digital workflow operations and online support environments
- Resolved complex customer inquiries utilizing CRM tools to enhance service efficiency.
- Trained and mentored junior staff in best practices for customer interaction protocols.
Freelance IT Support Specialist
Fiverr
Remote
01.2022 - 01.2026
- Provided freelance remote IT support and troubleshooting services for clients
- Assisted clients with software setup, online systems, and technical issues
- Performed data entry, online support, and administrative tasks
- Maintained professional communication and customer satisfaction
- Worked independently while handling multiple remote support requests
Education
High School Diploma -
Mather High School
Chicago, IL2021
Skills
- Technical Support & Remote Assistance
- Online IT Support
- Computer Hardware & Software Troubleshooting
- Microsoft Office & Excel
- Windows OS Support
- Customer Service & Chat Support
- Data Entry & Online Systems Management
- Google Workspace & Online Tools
- Problem Solving & Communication Skills
- Customer service
- CRM software
- Data entry
- Microsoft outlook
Timeline
Production & Machine Operations
Fort Dearborn Co
06.2023 - 06.2025
Freelance IT Support Specialist
Fiverr
01.2022 - 01.2026
Remote IT Support & Customer Service Specialist
Google & Amazon Support Services
03.2021 - 01.2026
Technical Support Associate / Online IT Support Specialist
Fort Dearborn Co
01.2021 - 06.2023
Computer & Laptop Repair Technician / IT Support Specialist
Cell N Comp Repairs
01.2018 - 10.2020
High School Diploma -
Mather High School