Muhammad Khamra

Proven expertise in software diagnosis and exceptional problem-solving abilities, honed at Altice Technical Services. Elevated customer satisfaction by mentoring junior technicians and enhancing system compatibility.

In my role, I consistently demonstrated my ability to manage responsibilities and handle challenging situations effectively. When customers called in with technical issues, often frustrated or angry, I took ownership of the calls, providing immediate assistance and ensuring their concerns were addressed promptly. As part of my duties, I also managed escalated calls, stepping in whenever a customer requested to speak with a manager. Through calm and empathetic communication, I resolved their issues, maintained customer satisfaction, and upheld the company's reputation, even under significant pressure. This experience has honed my problem-solving skills and ability to remain composed in high-stress environments.