Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moy'naie Murry

Chicago,IL

Summary

Dynamic veterinary professional with extensive experience at Woodlawn Animal Hospital, excelling in customer service and medical recordkeeping. Proven ability to enhance client satisfaction through compassionate care and effective appointment scheduling. Skilled in DaySmart software, fostering teamwork and collaboration to ensure optimal patient outcomes and a welcoming environment for clients and their pets.

Overview

10
10
years of professional experience

Work History

Veterinary Receptionist

Woodlawn Animal Hospital
10.2023 - Current
  • Greeted clients and pets, providing a welcoming environment upon arrival.
  • Scheduled appointments using veterinary management software, ensuring efficient calendar management.
  • Collected patient information and medical histories for accurate record-keeping.
  • Assisted in handling phone inquiries, responding to client questions promptly.
  • Collaborated with veterinary staff to ensure smooth communication regarding patient needs.
  • Maintained cleanliness of reception area, promoting a professional atmosphere for clients.
  • Educated clients on hospital policies and services, enhancing overall customer experience.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Entered data from pet records and office visits into computer system.
  • Conducted patient intake interviews, recording and documenting relevant information.

Professional Pet Groomer

Animal Welfare League
11.2019 - 07.2025
  • Performed grooming services including bathing, trimming, and nail clipping for various breeds.
  • Assisted in maintaining clean and organized grooming stations to ensure safety and efficiency.
  • Developed strong relationships with pet owners to enhance customer satisfaction and retention.
  • Educated clients on pet care practices, promoting health and well-being of their pets.
  • Adapted grooming techniques based on individual pet needs, ensuring comfort and quality results.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Assisted with development of animal behavior modification plans.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.

Pet Stylist\Receptionist

Foster's Kennel
06.2018 - 09.2020
  • Delivered exceptional grooming services, ensuring high standards of pet care and client satisfaction.
  • Mentored junior stylists, enhancing team skills and promoting best practices in grooming techniques.
  • Developed customized grooming plans based on individual pet needs and owner preferences.
  • Implemented inventory management processes, optimizing product usage and reducing waste.
  • Trained staff on safety protocols and equipment usage to maintain a secure work environment.

Professional Pet Stylist/Receptionist

Sibley Animal Hospital
03.2019 - 08.2020
  • Designed and executed customized grooming plans tailored to individual pet needs.
  • Oversaw daily operations, ensuring compliance with grooming standards and safety protocols.
  • Mentored junior stylists, enhancing their skills in advanced grooming techniques.
  • Developed efficient scheduling systems to optimize client appointments and reduce wait times.

Professional Pet Stylist/Cashier

Petco
02.2016 - 11.2019
  • Executed grooming services for diverse breeds, ensuring high standards of care and safety.
  • Developed tailored grooming plans based on individual pet needs and owner preferences.
  • Enhanced client relationships through effective communication and personalized service delivery.
  • Resolved client concerns promptly, enhancing overall satisfaction and loyalty to services.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.

Doggie Daycare Attendant/Professional Bather

Petsmart
08.2015 - 10.2017
  • Supervised daily care and activities for dogs, ensuring safety and well-being.
  • Administered medications and managed special dietary needs for pets as required.
  • Conducted regular health checks and monitored behavior to identify potential issues.
  • Developed engaging play schedules to promote socialization and physical activity among dogs.
  • Maintained cleanliness of facilities, following hygiene protocols to ensure a safe environment.
  • Performed thorough evaluations of new dogs, determining their suitability for group play and identifying any special needs or preferences.
  • Exercised animals regularly with walks and rigorous play activities.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Education

Associate Degree in Veterinary Technology - Veterinary Technology

Penn Foster College
Scottsdale, AZ
01-2029

High School Diploma - Introductory Coursework in Veterinary Technician

Penn Foster Career School
Scranton, PA
04-2025

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Proficient in DaySmart
  • Customer service
  • Empathy for animals
  • Compassionate care
  • Customer interaction
  • Patient charting
  • Medication dispensing
  • Appointment scheduling
  • Animal handling
  • Follow-up calls
  • Front desk operations
  • Medical charting

Timeline

Veterinary Receptionist

Woodlawn Animal Hospital
10.2023 - Current

Professional Pet Groomer

Animal Welfare League
11.2019 - 07.2025

Professional Pet Stylist/Receptionist

Sibley Animal Hospital
03.2019 - 08.2020

Pet Stylist\Receptionist

Foster's Kennel
06.2018 - 09.2020

Professional Pet Stylist/Cashier

Petco
02.2016 - 11.2019

Doggie Daycare Attendant/Professional Bather

Petsmart
08.2015 - 10.2017

Associate Degree in Veterinary Technology - Veterinary Technology

Penn Foster College

High School Diploma - Introductory Coursework in Veterinary Technician

Penn Foster Career School

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Moy'naie Murry