Moya Pack
Richton Park
Summary
Compassionate Healthcare Professional specializing in crisis intervention and patient monitoring within behavioral health. Support individuals with mental health needs through effective communication and adherence to safety protocols. Experienced in providing care to diverse patient populations, including adults and geriatric patients in nursing homes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Technician II
Elisabeth Ludeman Center
Park Forest
06.2020 - Current
- Delivered direct care and supervision for patients with mental health conditions in state behavioral health facility, ensuring safety and adherence to treatment protocols.
- Monitor and document patient vital signs and report physical or behavioral changes to nursing staff.
- Maintain structured patient observation levels to ensure safety and compliance with treatment plans.
- Utilize crisis prevention and de-escalation techniques to manage challenging behavioral situations.
- Document behavioral observations and patient interactions according to facility and regulatory guidelines.
- Coordinated with nurses, physicians, and behavioral health professionals to implement and adjust patient care plans effectively.
- Supported patients with daily living activities, enhancing their comfort and independence in hygiene, feeding, dressing, and mobility.
- Support patient rights and dignity while maintaining confidentiality and professionalism.
- Assist with safe patient transfers and mobility support.
Picker/Packer/Palletizer
Amazon Fulfillment Center
Monee
07.2019 - 06.2020
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Packed products securely, ensuring protection during transit and delivery.
- Secured packages with bubble wrap, tape, and labels before loading onto delivery trucks to ensure safe transport.
- Sorted incoming packages by size and destination for efficient processing.
- Tracked inventory and managed shipments using hand-held scanners for accurate records.
- Inspected items for quality before packing to minimize returns and complaints.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Labeled packages accurately with destination addresses for shipping purposes.
- Collaborated with team members to achieve daily productivity goals.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Reported any damaged products to supervisor immediately upon discovery.
- Resolved customer complaints promptly and professionally.
Education
Some College (No Degree) - CNA
Prairie State College
Chicago Heights, ILSome College (No Degree) - CCMA
Stepful
New York, NYSkills
- Patient Care & Monitoring
- Patient Observation Levels
- Patient Communication
- Behavioral Health Observation
- Behavioral Documentation
- Crisis management
- Crisis de-escalation support
- De-escalation Support
- Therapeutic Communication
- Daily living assistance
- Patient Transfers & Mobility
- Vital Signs Measurement
- Vital signs monitoring
- Medical Terminology
- Medical terminology
- Infection Control
- Regulatory compliance knowledge
- Patient rights protection
- Safety protocols
- Patient safety measures
- Behavior observation
- PTSD support
- OCD support
- Paranoia coping strategies
- Eating disorder knowledge
- Schizophrenia awareness
- Bipolar support
- Schizoid support
- Conflict resolution
- Patient safety measures
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
Accomplishments
Phi Theta Kappa Member
Timeline
Mental Health Technician II
Elisabeth Ludeman Center
06.2020 - Current
Picker/Packer/Palletizer
Amazon Fulfillment Center
07.2019 - 06.2020
Some College (No Degree) - CNA
Prairie State College
Some College (No Degree) - CCMA
Stepful