Mouhamed Gueye
Engineering Tech
Chicago
Summary
Motivated student working toward my Bachelor's in Engineering Tech. Possess experience in customer service. Proven success working within fast-paced, collaborative settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Olive Garden
10.2025 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Banquet Setup/Server
Marriott Hotel
10.2022 - 01.2025
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
- Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
- Collaborated with the kitchen staff to ensure the timely delivery of food and beverages to banquet tables
- Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
- Assisted in the coordination of event logistics, such as guest seating plans and menu selections
- Maintained cleanliness and organization of banquet areas before, during, and after events
- Followed all safety protocols and guidelines when handling food items and operating equipment
- Worked closely with the event planner or coordinator to ensure seamless execution of banquets from start to finish
- Served an average of 75 guests per shift with high levels of customer satisfaction based on feedback surveys
- Achieved an increase in positive customer reviews for banquet services through attentive service delivery
- Trained new banquet servers on proper serving techniques and company procedures
- Collaborated with the culinary team on menu planning for special dietary requirements or preferences
Teacher Assistant
After School Matters
07.2021 - 04.2022
- I was helping the instructor with anything he needed. I presented the things he needed me to present and made videos for them. I would also lead the class when he needed me to.
Education
Engineering Technology - University
University of Illinois at Chicago
Chicago, IL04-2026
Engineering Technology - College
Illinois State University
08-2025
High school diploma - undefined
Kenwood Academy High School
Chicago, IL06-2022
Skills
- CRM software
- Adaptability
- Customer communication
- Time management
- Processing cash transactions
- Achieving sales targets
- English
- Teaching
- Microsoft Outlook Calendar
- Sales support
- Good listener
- Communication skills
- Sales
- Typing
- Microsoft Word
- Food Handling
- Tutoring
Strong work ethic
Guest engagement
Hospitality service expertise
Certification
Driver's License
Timeline
Server/Bartender
Olive Garden
10.2025 - Current
Banquet Setup/Server
Marriott Hotel
10.2022 - 01.2025
Teacher Assistant
After School Matters
07.2021 - 04.2022
Engineering Technology - College
Illinois State University
High school diploma - undefined
Kenwood Academy High School
Engineering Technology - University
University of Illinois at Chicago