Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Turner

Aurora

Summary

Dynamic professional with extensive experience in office administration and billing at Angelica Sanchez DDS, P.C. Proven ability to enhance workflow efficiency and patient satisfaction through effective problem-solving and staff training. Skilled in financial management and customer service, consistently resolving billing discrepancies and improving operational processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Office Manager/ Billing Specialist

Angelica Sanchez DDS, P.C.
03.2023 - Current
  • Coordinated office operations to enhance workflow efficiency and patient satisfaction.
  • Managed scheduling for patient appointments, optimizing daily office traffic and resource allocation.
  • Verifying patient insurance coverage, benefits, and eligibility, and submitting claims to insurance companies.
  • Generating and sending invoices to patients, processing payments, and managing accounts receivable.
  • Following up on unpaid or denied claims, identifying and resolving billing discrepancies, and resubmitting claims as needed.
  • Maintaining accurate patient records, billing records, and generating reports as required.
  • Communicating with patients, insurance companies, and other dental staff regarding billing inquiries and resolving issues.
  • Assisted in training new staff on office protocols and patient interaction techniques.

Professional Nanny

Blank Family
01.2020 - 02.2023
  • Supervised daily activities, ensuring safety and engagement in a nurturing environment.
  • Developed and implemented educational activities to promote cognitive and emotional growth.
  • Coordinated schedules, including playdates, meals, and appointments for optimal family organization.
  • Encouraged positive behavior through consistent reinforcement techniques tailored to individual needs.
  • Managed household tasks related to childcare, maintaining cleanliness and order in shared spaces.
  • Communicated effectively with parents regarding children's progress and developmental milestones.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.

Team Lead

SkyZone
03.2016 - 01.2020
  • Led team in executing operational strategies, enhancing overall workflow efficiency.
  • Mentored junior staff to improve skill sets and maintain high performance standards.
  • Delegate tasks to team members and provide hands-on support across various departments like the cafe, front desk, or during birthday parties.
  • Contributed to membership sales, identify sales opportunities, and create memorable experiences for guests.
  • Enforced park safety policies, educate team members on safety procedures, and ensure a clean and safe environment.
  • Assisted with opening and closing procedures, complete shift duties, and handle incident reports.


Education

Associate of Arts -

Illinois State University
Normal, IL
05-2019

High School Diploma -

Oswego East High School
Oswego, IL
05-2017

Skills

  • Office administration
  • Staff training
  • Document preparation
  • Customer service
  • Software proficiency
  • Billing and coding
  • Financial Management
  • Problem-Solving
  • Adaptability
  • Conflict resolution
  • Decision making

Certification

  • CAPP - Certified Accounts Payable Professional

Timeline

Assistant Office Manager/ Billing Specialist

Angelica Sanchez DDS, P.C.
03.2023 - Current

Professional Nanny

Blank Family
01.2020 - 02.2023

Team Lead

SkyZone
03.2016 - 01.2020

Associate of Arts -

Illinois State University

High School Diploma -

Oswego East High School

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Morgan Turner