Morgan Taylor
Grayslake
Summary
Proven in enhancing customer experiences at Broadspire, a Crawford, I leveraged problem-solving skills and a positive attitude to resolve complaints, boosting loyalty. Skilled in organizational tasks and customer care, I consistently improved service quality, contributing to a noticeable increase in client satisfaction. My expertise extends to efficiently managing high-stress situations and inventory, ensuring operational excellence.
Overview
9
9
years of professional experience
Work History
Claim Intake Agent
Broadspire, a Crawford
01.2020 - 02.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Style Team Member
Target
10.2019 - 12.2019
- Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
- Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
- Boosted sales through effective product knowledge and up-to-date trend awareness.
- Implemented feedback from management to improve individual performance continuously throughout employment tenure at the companystore.
Customer Service Representative
Waukegan Public Library
05.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Smoothie Barista
Marianos
03.2015 - 02.2018
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Demonstrated expertise in operating various blending machines and equipment, maintaining optimal performance levels with regular cleaning and maintenance checks.
- Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
Education
High School Diploma -
Warren Township High School
Gurnee, IL05-2013
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
Timeline
Claim Intake Agent
Broadspire, a Crawford
01.2020 - 02.2024
Style Team Member
Target
10.2019 - 12.2019
Customer Service Representative
Waukegan Public Library
05.2018 - 09.2019
Smoothie Barista
Marianos
03.2015 - 02.2018
High School Diploma -
Warren Township High School
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