Morgan Lawrence
McHenry
Summary
Detail-oriented biology graduate with 1.5 years of leadership experience as Head of Marketing, now transitioning into research and laboratory-focused roles. Brings a strong foundation in analytical thinking, critical problem-solving, and precision-based work, with proven ability to manage complex projects, prioritize tasks effectively, and maintain accuracy in fast-paced environments. Eager to apply scientific knowledge, attention to detail, and organizational skills to support high-quality research and clinical laboratory outcomes.
Overview
8
8
years of professional experience
Work History
Head of Marketing
HIP Panel Company
Cuba City
04.2024 - Current
- Developed comprehensive marketing strategies for HIP Panel Company's product lines.
- Created engaging content for promotional materials and online platforms.
- Directed digital marketing campaigns across multiple channels including email, social media and website optimization.
- Evaluated effectiveness of current campaigns by tracking metrics such as web traffic and conversions rates over time.
- Utilized analytics tools to measure performance of campaigns and optimize results accordingly.
- Oversaw the execution of trade shows and industry events to showcase products.
Tanning Consultant
SunTanCity
Dubuque
05.2023 - Current
- Advised clients on safe tanning practices and recommended appropriate products.
- Maintained cleanliness and organization of tanning equipment and facilities.
- Educated customers about various tanning options and services offered.
- Processed client transactions with accuracy using point-of-sale systems.
- Assisted in training new staff on operational procedures and safety protocols.
- Ensured compliance with health regulations in the tanning salon.
- Kept detailed records of customer visits, purchases, and payments received.
Client Service Representative
Cottingham & Butler
Dubuque
10.2023 - 04.2024
- Managed client accounts and updated their information accurately.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Resolved client issues by troubleshooting problems promptly.
- Collaborated with team members to improve service delivery processes.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Participated in training sessions and workshops related to customer service best practices.
Assistant Manager
Maurices
Dubuque
08.2019 - 10.2023
- Managed daily operations to uphold store standards and enhance efficiency.
- Trained and mentored new staff on effective customer service techniques.
- Resolved customer inquiries and issues to improve overall satisfaction.
- Analyzed sales data to identify trends and refine strategies as needed.
- Maintained knowledge of company products and services for informed customer interactions.
- Ensured adherence to safety regulations and compliance with company policies.
- Accurately recorded sales transactions using point-of-sale systems.
- Executed thorough opening, closing, and shift change procedures to sustain operational integrity.
Stylist Sales Associate
Maurices
McHenry
09.2017 - 08.2019
- Executed point-of-sale transactions with precision and efficiency.
- Provided personalized styling advice based on individual customer preferences.
- Assisted customers in selecting outfits to enhance personal style and meet their needs.
- Maintained fitting room area in an organized manner, stocked with appropriate sizes.
- Processed returns and exchanges promptly while ensuring accuracy in paperwork.
- Collaborated with team members to restock and organize inventory effectively.
- Greeted customers, delivering exceptional service and addressing inquiries.
- Informed customers about current promotions, sales, and special offers.
Education
Bachelor of Science - Biology
University of Dubuque
Dubuque, IA04-2023
High School Diploma -
McHenry Community High School - East Campus
McHenry, IL05-2019
Skills
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Critical thinking
- Self motivation
References
References available upon request.
Timeline
Head of Marketing
HIP Panel Company
04.2024 - Current
Client Service Representative
Cottingham & Butler
10.2023 - 04.2024
Tanning Consultant
SunTanCity
05.2023 - Current
Assistant Manager
Maurices
08.2019 - 10.2023
Stylist Sales Associate
Maurices
09.2017 - 08.2019
Bachelor of Science - Biology
University of Dubuque
High School Diploma -
McHenry Community High School - East Campus