Morgan Elston
Quincy
Summary
Proactive and customer-oriented professional with a proven track record at Applebees and Starbucks, excelling in high-volume dining environments. Demonstrated exceptional customer service and team collaboration, effectively resolving complaints and enhancing guest experiences. Skilled in cash handling and POS operation, consistently ensuring order accuracy and financial integrity. Achieved significant improvements in guest satisfaction and sales through personalized service and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Applebees
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
Starbucks
01.2024 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Homeschool
Quincy, IL11-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Table bussing
- Suggestive selling
- Point of sale operation
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- First Aid Certification - American Red Cross.
- CPR/AED Certification
Languages
English
Native or Bilingual
Timeline
Server
Applebees
01.2025 - Current
Barista
Starbucks
01.2024 - 11.2024
High School Diploma -
Homeschool
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