Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Childers

Wood River

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. As well as proficiency in customer service best practices for unparalleled support and lasting customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Private Contractor

Self-employeed
08.2024 - Current
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for small businesses.
  • Help multiple small businesses with general IT support needs including Updating and installing hardware, software and security systems.

IT Support Specialist

West Star Aviation
08.2023 - 08.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Customer Service/General Sales Consultant

Micro Center
06.2018 - 09.2019
  • Commission and goal based working environment in technology sales and service
  • Assessed customer needs and assist customers find products or services that fit their needs
  • Networking solution sales for customers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Senior Guest Advisor

Game Stop
11.2017 - 06.2018
  • Greeted customers and ascertained customer needs
  • Recommended merchandise and assist customers in locating merchandise
  • Basic management duties such as task assignments for team members, inventory stock and requisition new stock, processing bank deposits

Sales Associate

3D Vapor LLC
07.2015 - 09.2017
  • Greeted customers and ascertain customer needs and preferences
  • Described merchandise and explain use, operation, and care of merchandise
  • Recommended and locate merchandise based on customer needs and preferences
  • Assistant management training last six months of employment

Delivery and Sales Clerk

NAPA Auto Parts
07.2014 - 07.2015
  • Loaded vehicle with listed goods, ensuring goods are loaded correctly and taking precaution with hazardous goods
  • Planed and follow most efficient route for delivery of goods
  • Greeted customers and ascertain needs of customers
  • Coordinated consistent on-time deliveries of ordered goods.

Education

Information Technology

Per Scholas
St Louis, MO

Skills

  • Retail Sales Customer Service
  • Computer Proficiency
  • Stocking and Replenishing
  • Retail Operations Management
  • Problem-Solving Skills
  • Technical Support and Assistance
  • Troubleshooting Network Issues

Certification

  • CompTIA A+, Aug 2023 - Aug 2026
  • Google IT Support Specialist, Aug 2023
  • Google CyberSecurity, Pending
  • Google Data Analyst, Pending

Timeline

Private Contractor

Self-employeed
08.2024 - Current

IT Support Specialist

West Star Aviation
08.2023 - 08.2024

Customer Service/General Sales Consultant

Micro Center
06.2018 - 09.2019

Senior Guest Advisor

Game Stop
11.2017 - 06.2018

Sales Associate

3D Vapor LLC
07.2015 - 09.2017

Delivery and Sales Clerk

NAPA Auto Parts
07.2014 - 07.2015

Information Technology

Per Scholas

Similar Profiles

CREATE PROFILE
Morgan Childers