Morgan Brisbin
Peoria
Summary
Dynamic with a strong background in healthcare that has established a great ability to communicate, and build strong relationships. Strong work ethic and exceptional communication skills, previously as a front desk associate, along with many other customer service based positions. Proficient in quick documentation and dedicated to optimizing overall guest/patient experience through effective teamwork and organization, ensuring high standards of service and safety in all environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Renewal Rehab
08.2022 - Current
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Documented patient progress and communicated effectively with healthcare team members.
- Educated patients on home exercise programs and wellness strategies to promote recovery.
- Observed and recorded vital signs, contributing to comprehensive patient assessments.
- Maintained productivity standards.
- Facilitated exceptional communication amongst the interdisciplinary team.
Physical Therapist Assistant
EmpowerMe Wellness
12.2023 - 05.2025
- Optimized patient care time to ensure most beneficial treatment. 90% of patients showed improvements.
- Coordinated and reported with PT and clinical director on necessary resident information related to resident care.
- Team communication and coordination
- Maintained cleanliness and organization of therapy equipment and treatment areas to ensure safety.
- Maintained aspects of all physical therapy resident POC timelines and due dates, ie progress notes, recertification and discharge deadlines.
Front Desk Guest Associate
Holiday Inn and Suites
04.2021 - 11.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with guests, fostering loyalty and repeat business through personalized service.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on hotel policies and procedures to enhance team performance.
- Collaborated with housekeeping to maintain high standards of cleanliness and guest satisfaction.
- Implemented process improvements that streamlined guest services and enhanced operational efficiency.
- Coordinated special requests and accommodations, enhancing overall guest experience during stays.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Customer Service Associate
Great Harvest Bread Co.
06.2017 - 08.2023
- Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
- Assisted in training new associates on service standards and operational processes.
- Processed transactions accurately using point-of-sale systems, enhancing efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines.
Fitness Center Attendent
ICC Fitness Center
04.2019 - 07.2021
- Monitored facility usage to ensure compliance with safety standards and operational protocols.
- Assisted members with equipment instructions, enhancing user experience and promoting safe exercise practices.
- Handled end of day transactions and ensured safe and proper handling of money into proper placements within business.
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Stepped into semi-assistant managerial position and worked along side manager to optimize operations within center
Education
Associate of Applied Science - Physical Therapist Assistant
Illinois Central College
Peoria, IL05-2022
Skills
- Strong work ethic
- Exceptional communication
- Guest relations
- First aid and CPR
- Positive demeanor
- Functional mobility training
- Customer service
- Customer support
- Problem resolution
- Product knowledge
- POS system operation
- Exceptional communication skills
- Great time management skills
- Organized and detail oriented
- Proficient in computer skills including excel and medical billing codes on related field
Certification
BLS/CPR
Timeline
Physical Therapist Assistant
EmpowerMe Wellness
12.2023 - 05.2025
Physical Therapist Assistant
Renewal Rehab
08.2022 - Current
Front Desk Guest Associate
Holiday Inn and Suites
04.2021 - 11.2023
Fitness Center Attendent
ICC Fitness Center
04.2019 - 07.2021
Customer Service Associate
Great Harvest Bread Co.
06.2017 - 08.2023
Associate of Applied Science - Physical Therapist Assistant
Illinois Central College