Morgan Brisbin
Peoria
Summary
Dynamic with a strong background in healthcare that has established a great ability to communicate, and build strong relationships. Strong work ethic and exceptional communication skills, previously as a front desk associate, along with many other customer service based positions. Proficient in quick documentation and dedicated to optimizing overall guest/patient experience through effective teamwork and organization, ensuring high standards of service and safety in all environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Renewal Rehab
Peoria, IL
08.2022 - Current
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Documented patient progress and communicated effectively with healthcare team members.
- Educated patients on home exercise programs and wellness strategies to promote recovery.
- Observed and recorded vital signs, contributing to comprehensive patient assessments.
- Maintained productivity standards.
- Facilitated exceptional communication amongst the interdisciplinary team.
Physical Therapist Assistant
EmpowerMe Wellness
Peoria, IL
12.2023 - 05.2025
- Optimized patient care time to ensure most beneficial treatment. 90% of patients showed improvements.
- Coordinated and reported with PT and clinical director on necessary resident information related to resident care.
- Team communication and coordination
- Maintained cleanliness and organization of therapy equipment and treatment areas to ensure safety.
- Maintained aspects of all physical therapy resident POC timelines and due dates, ie progress notes, recertification and discharge deadlines.
Front Desk Guest Associate
Holiday Inn and Suites
East Peoria, IL
04.2021 - 11.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with guests, fostering loyalty and repeat business through personalized service.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on hotel policies and procedures to enhance team performance.
- Collaborated with housekeeping to maintain high standards of cleanliness and guest satisfaction.
- Implemented process improvements that streamlined guest services and enhanced operational efficiency.
- Coordinated special requests and accommodations, enhancing overall guest experience during stays.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Customer Service Associate
Great Harvest Bread Co.
Peoria, IL
06.2017 - 08.2023
- Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
- Assisted in training new associates on service standards and operational processes.
- Processed transactions accurately using point-of-sale systems, enhancing efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines.
Fitness Center Attendent
ICC Fitness Center
East Peoria, IL
04.2019 - 07.2021
- Monitored facility usage to ensure compliance with safety standards and operational protocols.
- Assisted members with equipment instructions, enhancing user experience and promoting safe exercise practices.
- Handled end of day transactions and ensured safe and proper handling of money into proper placements within business.
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Stepped into semi-assistant managerial position and worked along side manager to optimize operations within center
Education
Associate of Applied Science - Physical Therapist Assistant
Illinois Central College
Peoria, IL05-2022
Skills
- Strong work ethic
- Exceptional communication
- Guest relations
- First aid and CPR
- Positive demeanor
- Functional mobility training
- Customer service
- Customer support
- Problem resolution
- Product knowledge
- POS system operation
- Exceptional communication skills
- Great time management skills
- Organized and detail oriented
- Proficient in computer skills including excel and medical billing codes on related field
Certification
BLS/CPR
Timeline
Physical Therapist Assistant
EmpowerMe Wellness
12.2023 - 05.2025
Physical Therapist Assistant
Renewal Rehab
08.2022 - Current
Front Desk Guest Associate
Holiday Inn and Suites
04.2021 - 11.2023
Fitness Center Attendent
ICC Fitness Center
04.2019 - 07.2021
Customer Service Associate
Great Harvest Bread Co.
06.2017 - 08.2023
Associate of Applied Science - Physical Therapist Assistant
Illinois Central College