Morgan Bridges
Chicago,IL
Overview
6
6
years of professional experience
Work History
Security Officer
Titan Security
02.2023 - Current
- Ensured strict adherence to site security policies and procedures, overseeing their implementation and enforcement.
- Supervised daily security operations, including staff orientation, training, and development initiatives.
- Provided courteous and professional interaction with collaborators and visitors, fostering a secure and welcoming environment.
- Conducted meetings with new hires to ensure thorough understanding of roles and responsibilities, enhancing operational effectiveness.
- Diligently observed, investigated, and reported any suspicious activities, contributing to proactive risk mitigation strategies.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
Baggage Service Agent
O'Hare Airport
06.2022 - 09.2022
- Expertly handled general customer inquiries and efficiently located lost baggage, providing prompt assistance and resolution.
- Effectively communicated with various departments, airlines, and passengers to facilitate the retrieval process for lost bags, ensuring clear and accurate information exchange.
- Tracked and reported lost luggage for over 30 customers daily, maintaining records and documentation.
- Coordinated with customers upon the arrival of their bags, delivering timely updates and ensuring customer satisfaction.
- Conducted inventory stock counts and reported totals to the supervisor, contributing to efficient operations and accurate record-keeping.
Care Room Attendant
Delta Group Services
09.2021 - 06.2022
- Supervised the care room for students awaiting pickup, ensuring a safe and supportive environment.
- Assisted students with movement, facilitated bathroom breaks, and managed hand-offs.
- Tracked and reported care room metrics, including attendance records and inventory supplies, maintaining accurate documentation for administrative purposes.
- Upheld high standards of cleanliness and sanitation within the workspace, promoting a hygienic and comfortable environment for students and staff.
- Provided training to newly hired attendants on relevant policies, procedures, and customer service protocols, ensuring consistent service delivery and adherence to best practices.
Sales Associate
Burlington
06.2019 - 02.2022
- Delivered exemplary customer service on the sales floor, ensuring a positive shopping experience for all patrons.
- Operated the cash register, handling payments accurately and efficiently.
- Maintained sanitation standards in accordance with CDC guidelines, contributing to a safe and hygienic shopping environment during the pandemic.
- Stayed informed about promotions, exchange guidelines, and security practices, effectively communicating this information to customers and colleagues.
- Trained newly hired staff on company policies and Point of Sale systems, facilitating their integration into the team and ensuring consistent service standards.
Education
Fine and Studio Arts Management -
Columbia College Chicago
Chicago, IL08.
No Degree - Sterile Processing Technician
Herzing University
Dearborn, MI08-2026
Skills
- Merchandising knowledge
- Customer- and service-oriented
- Sales expertise
- Documentation and record-keeping
- POS system operation
- Excellent communication skills
- Proficient in Microsoft Office
- New employee training
- Leadership
- Planning
Awards
Recognized as Employee of the Month for outstanding performance and team contributions during the first month of employment at Prospect Airport Services.
Timeline
Security Officer
Titan Security
02.2023 - Current
Baggage Service Agent
O'Hare Airport
06.2022 - 09.2022
Care Room Attendant
Delta Group Services
09.2021 - 06.2022
Sales Associate
Burlington
06.2019 - 02.2022
Fine and Studio Arts Management -
Columbia College Chicago
No Degree - Sterile Processing Technician
Herzing University
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