Overview
Work History
Education
Skills
Timeline
Generic
Mordechai Chirinos

Mordechai Chirinos

Support Engineer | Data Analyst
Tel Aviv-Yafo,TA

Overview

9
9
years of professional experience
3
3
Languages

Work History

Customer Operations Engineer

Upsolver
9 2022 - Current
  • Management of cloud computing environments to process Big Data jobs and operations using AWS, Snowflake, and other Big Data tools.
  • Detecting and preventing production issues through proactive identification, troubleshooting, debugging, and testing using Grafana and OpenSearch.
  • Deploying planned versions, fixes, upgrades, and hotfixes using GitHub.
  • Developed a new Known Errors process by building a data pipeline that integrates Amazon S3, Lambda, and JIRA.

Technical Support Engineer

Skale CRM
06.2021 - 08.2022
  • Performed root cause analysis and provided Tier 2 support for challenging technical inquiries, involving on-site visits when required.
  • Monitored networks and servers to detect discrepancies and production issues.
  • Developed and maintained API integrations with third-party services to enhance application functionality and data accuracy.

Data Processing Specialist

Tata Consultancy Services - Microsoft
12.2018 - 02.2020
  • Contractor for Microsoft Corporation managing data related to the onboarding of vendors.
  • Collected and analyzed data to assess business metrics, highlighting insights with reports, statistics, and graphs.
  • Kept upload errors low by checking the source of errors.

Technical Support Team Leader

Tata Consultancy Services - Target
06.2017 - 11.2018
  • Promoted from Tech Support Agent to Team Leader after one year.
  • As a Subject Matter Expert, collaborated with R&D to address and resolve complex issues.
  • Guided customers through step-by-step solutions following technical troubleshooting procedures.
  • Mentored junior team members, helping them develop critical problem-solving skills and technical expertise.

Technical Support Representative

Tata Consultancy Services - Target
02.2015 - 06.2017
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues, consistently maintaining a CSAT above 85%.

Education

SQL & Data Analytics program -

Israel Tech Challenge - ITC

Bachelor of Science - Public Affairs And Public Policy Analysis

University of The Republic (Uruguay)
Montevideo
04.2001 -

Skills

Technical troubleshooting

Web technologies - API testing

Debugging - Open Search - Grafana

Networking fundamentals

GitHub (UI & CLI)

SQL - MySQL

Big Data Management

Snowflake fundamentals

Python fundamentals

Cloud compute environments

AWS - Athena- S3

NoSQL - MongoDB

PowerBI

Authoring technical documents

Monitoring and managing servers

Task management: Zendesk, JIRA, ServiceNow

Timeline

Technical Support Engineer

Skale CRM
06.2021 - 08.2022

Data Processing Specialist

Tata Consultancy Services - Microsoft
12.2018 - 02.2020

Technical Support Team Leader

Tata Consultancy Services - Target
06.2017 - 11.2018

Technical Support Representative

Tata Consultancy Services - Target
02.2015 - 06.2017

Bachelor of Science - Public Affairs And Public Policy Analysis

University of The Republic (Uruguay)
04.2001 -

Customer Operations Engineer

Upsolver
9 2022 - Current

SQL & Data Analytics program -

Israel Tech Challenge - ITC

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Mordechai ChirinosSupport Engineer | Data Analyst