MONTRICE NELSON-GEORGE
University Park
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Owner/Designated Managing Broker
Next Level Homes LLC
07.2016 - Current
- Counsel clients on market conditions, prices and mortgages to facilitate the purchase and/or sale of real estate.
- Analyzed market trends to identify opportunities for business growth and service diversification.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated new brokers to perform daily business functions.
- Established foundational processes for business operations.
Loan Signing Agent
Self-Employed
09.2017 - 09.2021
- Conducted thorough document reviews to ensure compliance with legal requirements and accuracy.
- Maintained meticulous records of all transactions for auditing purposes.
- Facilitated loan signings, ensuring clear communication between parties involved.
- Developed effective relationships with clients to foster trust and repeat business.
- Implemented quality control measures to minimize errors in documentation processes.
Benefits Consultant
Go Health
05.2020 - 01.2021
- Developed customized benefits solutions to meet diverse client needs and preferences.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting recipients with their selections.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Provided ongoing support to clients, addressing inquiries related to benefit plans and policies promptly.
Manager, Product Technology
Health Care Service Corporation
10.1995 - 12.2016
- Directed operational strategies to enhance productivity and efficiency across multiple departments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Analyzed performance metrics to inform strategic decision-making and resource allocation.
- Collaborated with cross-functional teams to align objectives and drive organizational goals forward.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
Masters Certificate - Health Services Administration
Keller Graduate School of Management
01.2011
BS - Technical Management
DeVry University
01.2005
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Staff management
- Team oversight
- Consulting
- Negotiation
Timeline
Benefits Consultant
Go Health
05.2020 - 01.2021
Loan Signing Agent
Self-Employed
09.2017 - 09.2021
Owner/Designated Managing Broker
Next Level Homes LLC
07.2016 - Current
Manager, Product Technology
Health Care Service Corporation
10.1995 - 12.2016
BS - Technical Management
DeVry University
Masters Certificate - Health Services Administration
Keller Graduate School of Management
Similar Profiles
Troy FrenchTroy French
Owner at Level 4 LLC Custom Homes And ContractingOwner at Level 4 LLC Custom Homes And Contracting
Johnny NirmalJohnny Nirmal
Real Estate Agent at Next Level Homes GroupReal Estate Agent at Next Level Homes Group
Spencer CookSpencer Cook
Framer at Next Level HomesFramer at Next Level Homes
Keontae StewartKeontae Stewart
Prep Cook at Harolds ChickenPrep Cook at Harolds Chicken
SUNDRA L. BROOKSSUNDRA L. BROOKS
Data Analyst at Cass Information SystemsData Analyst at Cass Information Systems