Montra Douglas
Belleville
Summary
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Overview
15
15
years of professional experience
Work History
Package Handler
FedEx
03.2025 - Current
- Operated package sorting equipment to ensure efficient processing of shipments.
- Adhered to safety protocols while handling packages to maintain workplace safety standards.
- Collaborated with team members to optimize loading and unloading processes for timely deliveries.
- Conducted quality checks on packages to verify accurate labeling and prevent shipping errors.
- Trained new employees on package handling techniques and safety procedures for operational efficiency.
Movement Coordinator Sergeant
U.S Army Reserves
11.2010 - Current
- Managed two teams of 12 people with customer support/troubleshooting and user workstation configuration which reduced user downtime by 25%.
- Supervised and trained a team of 12 in customer support operations, basic network operations, planning and procedures decreasing project execution time by 30%.
- Implemented and improved user workstation tracking system that resulted in 100% accountability and a faster turnaround time of 24 hours.
- Placed emphasis on network security, make certain computer systems were 98% DoD compliant.
- Engineered and supervised a project for re-wiring a combat outpost resulting in 60 additional end-users.
- While in a combat environment, coordinated and assisted in the configuration, installation, operation, and maintenance of tactical networks for key locations throughout the Army Reserves.
- Helped establish new processes and procedures on responding to various security incidents, significantly increasing response time, and improving overall customer service.
- Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed.
- Performed as System Administrator, managing all new Active Directory Accounts.
- Established new processes and procedures on responding to various security incidents, significantly increasing response time, and improving overall customer service.
- Answered and resolved level 1 support issues as well as being the lead on all escalated level 2 and level 3 support calls.
- Participated in control review board and change management board.
- Implemented processes and ensured helpdesk met ITIL standards.
- Managed network and desktop groups on an interim basis for 4 months until full time manager was hired.
- Evaluated laptop hardware options to determine best fit in environment as well as reliability and cost.
- Collaborated with desktop engineers for image capture and build for new laptop refresh.
- Worked closely with networking on network printer deployment.
- Coordinated two mobile phone purchase days with corporate rate discounts with representatives from all major cellular networks.
- Supervisor: Cpt. Jessica Foot (618-920-8841)
- Mission Necessary
Logistic and Procurement Specialist
USTRANSCOM
08.2022 - 04.2023
- Support the Commander with contract award and administration for NIPR and SIPR projects. Review and coordinate with other companies to ensure availability of equipment or procurement items.
- Remedy ticketing for client orders and success completion.
- Applies various regulations and internal Standard operating procedures daily thus resulting in 100% accountability of administration, maintenance, and property records.
- Documents and process materials to include purchase requests, budgets, & property to ensure timely acquisition & organization for upper-level management.
- Ensures turn-in procedure are established so that serviceable excess property can be reused, or unserviceable property can be turned in by the supported hand receipt holder.
- Received and analyzed orders for supplies and services from the requesting parties, ensuring that orders were placed in a timely manner & arrived at the end destination.
- Communicates regularly with customers, responds to inquiries in a knowledgeable, accurate, courteous, and cooperative manner within two business days of customer’s request thus ensuring the customer was left knowledgeable/fulfilled and prepared for any future transactions.
- Supervisor: Akeem Hamilton (618-256-2006)
- 40 HRS WEEKLY
AGR (NCO)
08.2018 - 08.2021
- Directly responsible for the rating of satisfactory overall for the training portion of Company Staff.
- Facilitated the submission and approval of soldiers for career advancement training, to include professional military schools among other careers.
- Developed a meticulous and detailed tracking system that improved the company’s ability to forecast and prepare for training exercise.
- Reviewed and built a completely new and more efficient database for raking within the company.
- Planned, scheduled, and processed all schools, weapon ranges, and pre-deployment training requirements for soldiers within the company.
- Accepted duties as the Readiness, Supply and S1 despite not having received any formal training.
- Coordinated training programs for the unit to include the scheduling of training areas, obtaining equipment and other materials required for testing of personnel and training scorer/evaluators or test officers.
- Coordinate, schedules, and monitors the use of training facilities, areas, and ranges for annual and inactive duty training. Made recommendations regarding training facilities best suited to the unit achieving its goals and objectives.
- Trained unit leaders on how to maintain leader books and other training material as directed by command.
- Assisted in maintaining working relationships with local officials, clubs, etc. for a variety of such purposes as armory security coordination with police, suitability investigations, armory rental, unit participation in celebrations, or fund-raising drives, and to provide public information about the unit activities.
- Accepted the role as the physical security officer for the unit.
- Supervisor: SSgt. Mario Mendez (910-771-5297)
- Mission Necessary
Education
Associates Degree - Early Childhood Education
Temporary Paraprofessional License - undefined
High School Diploma - General Education
Associates/Bachelors - Supply Chain Management
Freight Brokerage Experience
Skills
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
- Organizational Leadership
- Transportation Coordination
- Security/Access Control Staff
- Logistics
- Supplementary Instructions
- Supply Chain Management
- Development/Training Budget
- Management Interpersonal Relations
- Disaster Recovery Planning
- Skills Development
- Lesson Planning
- Behavior management
Timeline
Package Handler
FedEx
03.2025 - Current
Logistic and Procurement Specialist
USTRANSCOM
08.2022 - 04.2023
AGR (NCO)
08.2018 - 08.2021
Movement Coordinator Sergeant
U.S Army Reserves
11.2010 - Current
Temporary Paraprofessional License - undefined
High School Diploma - General Education
Associates/Bachelors - Supply Chain Management
Freight Brokerage Experience
Associates Degree - Early Childhood Education
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