Monte Carter
Chicago
Summary
Dynamic Epic Application Analyst with a proven track record at Advocate Aurora Health, enhancing revenue cycle processes and driving IT strategy. Expert in system configuration and software testing, coupled with exceptional problem-solving abilities. Excelled in teamwork, leading to successful project completions and a high-performing IT environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Epic Application Analyst (SBO)
Advocate Aurora Health
05.2024 - Current
- Analyzed application problems with high accuracy and attention to detail.
- Optimized revenue cycle processes by defining Epic templates according to specific departmental needs.
- Troubleshot incidents reported by end-users and identify permanent solutions.
- Collaborated with operations to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Contributed to the development of a high-performing IT team through mentorship, knowledge sharing, and collaboration with fellow analysts.
- Aided in successful project completion with rigorous testing and validation procedures for new or updated Epic features.
Service Desk Analyst
Advocate Aurora Health
11.2021 - 04.2024
- Engaged in user support interactions via Genesys Cloud (telephone), Teams Chart and email platforms.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, reducing downtime for end-users.
- Supported a diverse range of users across Illinois and Wisconsin clinics and hospitals by addressing software, hardware, and network issues effectively.
- Contributed to knowledge base articles, sharing acquired knowledge with colleagues and improving overall team capabilities.
- Enforced multi-factor authentication measures to prevent unauthorized access attempts. and
- Utilized Active Directory and LDAP to monitor user access and manager their authorized access.
Patient Service Representative
Advocate Aurora Health
07.2020 - 11.2021
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, validating data accuracy and completeness.
- Used Epic to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Worked as a liaison between clinical staff and patient to coordinate care plans, resulting in improved outcomes.
Education
Bachelor of Arts - Computer Information Systems
Saint Xavier University
Chicago, IL05-2024
Skills
- System configuration
- Problem solving
- Software testing
- Workflow optimization
- Project management
- Troubleshooting skills
- Identity and Access management
- Application security
- Cerner
- Kronos
- Teamwork and collaboration
- Excellent communication
Certification
- Resolute Professional Billing Administration, Epic, July 2024
Timeline
Epic Application Analyst (SBO)
Advocate Aurora Health
05.2024 - Current
Service Desk Analyst
Advocate Aurora Health
11.2021 - 04.2024
Patient Service Representative
Advocate Aurora Health
07.2020 - 11.2021
- Resolute Professional Billing Administration, Epic, July 2024
Bachelor of Arts - Computer Information Systems
Saint Xavier University
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