Monserrat Rodriguez
Cicero ,IL
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Round One Entertainment. Proven ability to enhance kitchen efficiency and mentor new staff, while consistently achieving performance goals. Skilled in food safety practices and fostering positive relationships, ensuring a clean and organized work environment.
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in teacher assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Round One Entertainment
04.2024 - Current
- Prepared food items following standardized recipes to ensure consistency and quality.
- Assisted in maintaining cleanliness and organization of kitchen workstations.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Collaborated with team members to efficiently complete meal preparations during peak hours.
- Implemented food safety practices, reducing risk of contamination and promoting hygiene standards.
- Trained new team members on operational procedures and kitchen protocols for efficiency.
- Contributed to menu development by providing feedback on customer preferences and seasonal ingredients.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved kitchen efficiency by streamlining prep work and optimizing workstation organization.
- Consistently met performance goals regarding speed of service, order accuracy, food quality, and cleanliness standards set forth by management.
- Maintained a clean and safe working environment by adhering to strict sanitation guidelines and following safety protocols.
- Mentored new team members in proper techniques for food preparation, equipment usage, and workplace safety guidelines to ensure a smooth onboarding process.
- Assisted in reducing food waste by implementing proper storage techniques and monitoring inventory levels.
Teacher / Leader
Cicero Youth Commission
06.2025 - 08.2025
- Facilitated collaborative planning sessions to enhance instructional strategies among teaching staff.
- Facilitated engaging activities promoting teamwork and personal development among campers.
- Supervised daily operations to ensure safety and adherence to camp policies.
- Coordinated schedules and logistics for various camp events, enhancing overall experience.
- Monitored camper behavior, implementing conflict resolution strategies to maintain a positive atmosphere.
- Established communication channels with parents regarding camper progress and event updates, strengthening community relations.
- Led groups of children safely through variety of camp activities.
- Led recreational activities that fostered physical fitness, social interaction, and personal growth among campers.
- Contributed to successful camp operations by coordinating daily schedules, logistics, and resources.
- Collaborated closely with other camp leaders on best practices, sharing ideas and resources to continually improve the overall camp experience.
Cashier
Burlington
03.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and digital payments while ensuring accuracy in balances.
- Collaborated with team members to manage inventory levels on the sales floor.
- Trained new staff on checkout procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Sterling Morton East High School
Cicero, ILSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cleaning
- Flexible schedule
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
- Relationship building
- Team building
- Area and facility cleaning
- FLUENT in spanish and english
- Equipment maintenance
Chemical handling
Certification
Food Handlers
Timeline
Teacher / Leader
Cicero Youth Commission
06.2025 - 08.2025
Team Member
Round One Entertainment
04.2024 - Current
Cashier
Burlington
03.2023 - 10.2023
High School Diploma -
Sterling Morton East High School