Monserrat Alcantar
Bridgeview
Summary
Dynamic General Manager with a proven track record in P&L management and operational efficiency. Extensive experience in training and coaching teams to achieve operational goals. Expertise in problem resolution and budget management, fostering a culture of continuous improvement. Aiming to leverage leadership skills to enhance customer engagement and team performance.
Overview
6
6
years of professional experience
Work History
General Manager
Giordano's
Chicago, IL
07.2022 - Current
- Develop and implement strategic initiatives to enhance customer satisfaction and operational efficiency.
- Lead a team of 5 managers, fostering a collaborative environment to achieve performance targets.
- Coordinate marketing efforts to drive brand awareness and increase customer engagement.
- Managed budget implementations, employee reviews, training, and schedules
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Facilitated workshops and seminars to enhance CTs knowledge and performance
- Evaluated training effectiveness through surveys and feedback mechanisms through round tables
- Mentoring and conducting orientation sessions and organized on-the-job training for group classes
- Collaborate with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Fostered culture of continuous learning and development though manager meetings, manager 1x1s, implementing S.M.A.R.T and Development goals.
- Lead FOH training for MITs during 2024
- Directed a development class with COGS, service Model, Building Pars focus
Assistant General Manager
Giordano's
Chicago, IL
07.2021 - 07.2022
- Assisted in developing training programs for new staff to improve onboarding processes.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Supported budget management by tracking expenses and identifying cost-saving opportunities.
- Analyzed customer feedback data to identify areas of improvement and develop solutions through the review tracker.
- Assisted in the recruitment, hiring, and onboarding, and all training process for new employees to build a skilled workforce committed to excellence in service delivery for the Jackson location and Prudential's reopening.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Manager
Giordano's
Chicago, IL
09.2019 - 06.2021
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Analyzed performance metrics to identify areas for improvement and drive efficiency across departments through FOH service audits.
- Managed and motivated employees to be productive and engaged in work creating and posting weekly Pre-Shift notes with sales and reviews recognition.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Truman College
Skills
- Leadership and team building
- Problem resolution
- Team player
- Training, coaching, and development
- Deadline oriented
- Bilingual
- Efficient multi-tasker
- P&L management
Languages
English
Spanish
Timeline
General Manager
Giordano's
07.2022 - Current
Assistant General Manager
Giordano's
07.2021 - 07.2022
Manager
Giordano's
09.2019 - 06.2021
GED -
Truman College