Monique Vaughn
Swansea
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Benefit Program Technician
State of Missouri, Family Support Division
St Louis
02.2026 - Current
- Manage child support caseload according to state and federal regulations.
- Assess child support needs via phone, walk-ins, or online inquiries.
- Verifies paternity and assist with legal orders, including working with licensed entities for enforcement.
- Guide families through modifying existing orders and managing child supports payments.
Case Aide
Hoyleton Youth & Family Services
Fairview Heights
04.2024 - 01.2025
- Assisted case managers with client intake and documentation processes.
- Coordinated transportation for clients to appointments and activities.
- Supported families by providing resources and referrals for services.
- Maintained accurate, up-to-date client records and case files. Ensured compliance with confidentiality protocols and reporting requirements.
Leave of Absence Coordinator
Sedgwick CMS
East Saint Louis
11.2021 - 07.2023
- Coordinated leave requests and ensured compliance with company policies.
- Managed employee documentation for various leave types and benefits.
- Communicated with employees to clarify leave options and procedures.
- Coordinated return-to-work activities for employees returning from a leave of absence.
Customer Service Representative
WellsFargo Advisors
St Louis
11.2020 - 11.2021
- Assisted clients with account inquiries and financial product information.
- Resolved customer issues through effective communication and problem-solving skills.
- Processed transactions accurately while ensuring compliance with company policies.
- Maintained up-to-date knowledge of financial products and market trends for informed support.
Dispatcher
Hudson And Associates
St Louis
11.2019 - 09.2020
- Coordinated the activities of 20 field technicians to ensure that service issues of all parking meters are resolved according to contract commitments.
- Mentored junior dispatchers, enhancing their skills in communication and problem-solving.
- Monitored the Parking Enforcement Officer's activities, call orders, and breaks.
• Presented daily reports as assigned, detailing all service performance.
Administrative Assistant
Adecco Staffing
St Louis
08.2016 - 06.2019
- Responded to inquiries via phone, email, and in-person with professionalism.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Business Administration
ITT Technical Institute
Arnold, MO 11.2006 - 04.2008
Skills
- Communication
- Problem-solving
- Analytical thinking
- Time management
- Detail oriented
- Organization
Timeline
Benefit Program Technician
State of Missouri, Family Support Division
02.2026 - Current
Case Aide
Hoyleton Youth & Family Services
04.2024 - 01.2025
Leave of Absence Coordinator
Sedgwick CMS
11.2021 - 07.2023
Customer Service Representative
WellsFargo Advisors
11.2020 - 11.2021
Dispatcher
Hudson And Associates
11.2019 - 09.2020
Administrative Assistant
Adecco Staffing
08.2016 - 06.2019
Business Administration
ITT Technical Institute
11.2006 - 04.2008