Monique Neil
Chicago
Summary
Detail-oriented and compassionate Medical Assistant with recent formal training and hands-on clinical experience. Skilled in patient care, vital signs, electronic health records, and administrative support in fast-paced healthcare environments. Committed to providing high-quality patient-centered care while maintaining efficiency and professionalism. Eager to apply newly acquired knowledge and clinical skills in a clinic-based setting, supporting both patients and healthcare providers to ensure smooth daily operations and positive patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher
Kindercare Daycare
South Holland
05.2024 - 03.2026
- Maintained accurate records of medical histories and treatments for each child.
- Collaborated with multidisciplinary teams to support children's health initiatives effectively.
- Managed student behavioral issues to optimize classroom learning environment.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Provided feedback to parents regarding student's academic growth and behavioral development.
Pharmacy Technician
CVS pharmacy
Riverdale
11.2023 - 04.2024
- Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
- Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
CNA
Aperion Care
Chicago
01.2021 - 10.2023
- Be able to perform all functions under your active license or certification or as it pertains to your assigned duties.
- Know the residents you serve, providing care based on their care plans.
- Assist in all aspects of a resident’s daily life, including activities of daily living, meal service, and social engagement.
- Appropriately communicate with clinical leadership when a resident’s needs change.
- Know how to approach and care for residents with dementia.
- Be willing to take on other duties and assignments within the scope of your knowledge and experience
Education
Certified Medical Assistant - Clinical Medical Assisting
Ross Medical Education
Merrillville, INSkills
Clinical Skills
- Vital signs (blood pressure, pulse, temperature, respiration)
- Patient intake and medical history documentation
- Phlebotomy and specimen collection
- EKG/ECG administration
- Medication administration (per scope)
- Assisting with minor procedures
- Infection control and sterilization techniques
- Wound care and dressing changes
- Immunizations and injections
- Basic laboratory testing (CLIA-waived tests)
Administrative Skills
- Electronic Health Records (EHR/EMR) management
- Patient scheduling and appointment coordination
- Insurance verification and prior authorizations
- Medical billing and coding (ICD-10, CPT basics)
- Front desk operations and patient check-in/check-out
- Phone triage and patient communication
- Medical record filing and documentation accuracy
Soft Skills
- Patient-centered communication
- Compassion and empathy
- Time management and multitasking
- Attention to detail
- Team collaboration
- Professionalism and confidentiality (HIPAA compliance)
- Problem-solving skills
- Adaptability in fast-paced environments
Bonus Skills (if you have them)
- BLS/CPR certification
- Experience with specific EHR systems (Epic, Cerner, etc)
- Bilingual communication
- Pediatric or specialty clinic experience
Certification
- Certified Clinical Medical Assistant
- Child Development Associate
- BLS/CPR
Timeline
Teacher
Kindercare Daycare
05.2024 - 03.2026
Pharmacy Technician
CVS pharmacy
11.2023 - 04.2024
CNA
Aperion Care
01.2021 - 10.2023
Certified Medical Assistant - Clinical Medical Assisting
Ross Medical Education