Monique N. McDowell
Cicero
Summary
Experienced CDL Class B Driver with a strong background in safely operating standard and articulated buses. Demonstrated ability to navigate routes efficiently while providing quality customer service and adhering to safety compliance standards. Proven skills in time management and incident reporting, ensuring timely arrival and adherence to schedules. Committed to maintaining vehicle safety through regular inspections and documentation of any issues encountered during operations.
Overview
9
9
years of professional experience
Work History
Bus Operator
Chicago Transit Authority
Chicago
10.2024 - Current
- Safely operate standard and articulated buses
- Remain knowledgeable of routes/ reroutes
- Provide quality customer service
- Document and report events as needed
- Demonstrate good time management skills
- Arrive prompt, well groomed and in full uniform
Order Picker
Double Good
Elmhurst
09.2022 - 10.2024
- Adhere to all GMP’s
- Safely, quickly and accurately pick customer orders
- Assist with inventory and quality control
- Safely operate pallet jacks
- Lean wrap pallets of product
- Consistently meet or exceed fast workplace environment requirements and productivity demands
- Safely execute multiple tasks efficiently
Janitorial
Leadec Industrial Services
Hegewisch
11.2021 - 08.2022
- Demonstrate physical ability to stand, walk or lift 8+hrs
- Display time management
- Maintain/ create a sanitary environment for assigned routes
- Gather/ stock necessary chemicals and supplies
- Implement “ Safety, it’s your life” program
- Apply customer service skills
- Collaborate with other departments to ensure full sanitation coverage
Administrative Warehouse Clerk
SOW Community Development
Chicago
06.2016 - 08.2021
- Answer/ manage phone calls
- Visit potential properties for acquisition, take photos and gather pertinent information
- Create/ update/maintain complete detailed tangible and electronic files to ensure accurate inventory
- Develop/maintain interpersonal and constructive working relationships w/ attorneys, realtors, and municipality staff
- Demonstrate the ability to speak and write clearly and succinctly
- Upload various reporting documents to corresponding database to ensure compliance
- Possess thorough knowledge of necessary paperwork to complete closings
- Receive, analyze and process scopes of work and/or invoices
- Coordinate execution dates with contractors
- Record/review usage of building supplies, pending orders
- Determine a forecast of various supplies to be ordered for warehouse to guarantee sufficient inventory levels
- Display proficiency in Microsoft Office Suite
- Perform various data entry tasks
- Investigate discrepancies and provide corrective action
Education
Technical Certifications -
Opportunity Advancement Innovations Inc.
Chicago, IL12.2019
Vocational Training -
Century College
White Bear Lake, MN06.2017
Applied Science -
Malcolm X College
Chicago, IL04.2016
General Studies - Logistics
William H Wells Community Academy HS
Chicago, IL06.2008
Skills
- Safety compliance
- Route navigation
- Vehicle operation
- Customer service
- Time management
- Incident reporting
- Communication skills
- Problem solving
- Vehicle inspection
- Defensive driving
- Route schedule adherence
- CDL Class B license
Timeline
Bus Operator
Chicago Transit Authority
10.2024 - Current
Order Picker
Double Good
09.2022 - 10.2024
Janitorial
Leadec Industrial Services
11.2021 - 08.2022
Administrative Warehouse Clerk
SOW Community Development
06.2016 - 08.2021
Technical Certifications -
Opportunity Advancement Innovations Inc.
Vocational Training -
Century College
Applied Science -
Malcolm X College
General Studies - Logistics
William H Wells Community Academy HS