Summary
Overview
Work History
Education
Skills
Timeline
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Monique Kimbrough

Charleston

Summary

Dynamic retail professional with a proven track record at CVS Pharmacy, excelling in relationship building and upselling. Recognized for enhancing customer loyalty and driving sales through exceptional service. Skilled in merchandise display and team collaboration, consistently exceeding sales goals while maintaining a safe and organized environment.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

9
9
years of professional experience

Work History

Sales Associate

Dollar General Store
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Manager

CVS Pharmacy
02.2020 - 03.2024
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.

Assistant Manager

Dollar Tree
03.2017 - 05.2019
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2012

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Relationship building
  • Store opening and closing
  • Flexible schedule
  • Excellent communication skills
  • Merchandise display
  • Written and oral communication skills
  • Task prioritization
  • Outgoing personality
  • Teamwork and collaboration
  • Exceeds sales goals

Timeline

Sales Associate

Dollar General Store
05.2024 - Current

Manager

CVS Pharmacy
02.2020 - 03.2024

Assistant Manager

Dollar Tree
03.2017 - 05.2019

High School Diploma -

Penn Foster Career School

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Monique Kimbrough