Monique Johnson
Joliet
Summary
Clinical professional prepared to contribute to healthcare teams by leveraging hands-on experience in patient care and administrative duties. Known for reliability and ability to adapt to changing needs in fast-paced environments. Expertise in patient record management, medical terminology, and clinical support, with strong focus on teamwork and achieving optimal patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr Virtual Clinical Assistant
PRISM Vision Group
01.2023 - Current
- Recorded and interpreted test outcomes and prescriptions to facilitate informed decision-making.
- Executed daily Athena Podis and Ally report generation processes.
- Upholds stringent confidentiality standards in all communications.
- Analyzed and rectified coding discrepancies on claims to enhance reimbursement efficiency from insurance providers.
- Facilitated collaboration with healthcare providers to secure missing documentation and clarify medical procedures for precise billing.
- Streamlined billing processes to enhance efficiency and reduce average claim processing time.
- Implemented strategies to enhance productivity in a remote work environment.
Medical Records Specialist
Family Source Consultants
Joliet, IL
07.2022 - 01.2023
- Assisted in preparing new files by gathering documents and information from paper sources and electronic health records.
- Streamlined organization and filing of patient information to uphold confidentiality standards.
- Evaluated medical charts to ensure completeness, accuracy, and proper documentation.
- Executed document scanning and indexing processes to enhance electronic health record accessibility.
- Facilitated audit processes by delivering requested documentation within established deadlines.
- Coordinated interdepartmental efforts to resolve discrepancies and ensure completeness of medical records.
Lead Medical Front Desk and Clinical Assistant
University Retina & Macula Associates, P.C.
Lombard, IL
03.2018 - 08.2022
- Provide vision and diagnostic screenings to patients of all ages according to the American Academy of Ophthalmology guidelines.
- Supervise and train all ophthalmic personnel including training, workflow improvements and office set-up, as well as, customize activities to promote and encourage employee engagement.
- Screen candidates and participates in peer interviews for all onboarding ophthalmic medical technicians; identifying strengths and weaknesses to ensure an overall great fit.
- Educate staff and patients about medications, test, and procedures.
- Verify insurance and obtain appropriate referral and authorizations when needed for procedures and specialty medications from Availity, Epic, and many other sites.
- Charting physician-patient encounters in eClinical Works.
- Processing billing and coding for the chart as well as adding the proper modifiers when needed.
- Process workman’s comp claims, disability paperwork.
- Manages patient health files to include filing records, assisting in audits, and collecting information.
- Surgical Coordinator- Schedule and coordinate surgeries with the doctor and patients. Educate patient on surgical requirements.
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
- Reduced billing errors through meticulous verification processes
Optometric Technician
Eye to Eye Vision
Joliet, IL
04.2013 - 03.2018
- Utilized officemate/exam writer to auto code and record diagnosis; created new charges to bill fee slips. Charted patient medical history in the electronic medical record, Office Mate and ExamWriter, in preparation for the exam.
- Provided billing and coding follow-up to patients; assist with any patient billing complaints.
- Process workman’s comp claims, disability paperwork.
- Assist patients with any questions regarding appointments, test procedures or other concerns.
Education
Certificate - Medical Billing & Coding
Rasmussen College
Romeoville, IL06-2024
Associate Degree - Business Administration
Joliet Junior College
Joliet, IL05-2019
Certificate - Human Resources
Joliet Junior College
Joliet, IL05-2019
Diploma - Medical Assistant
Everest College
Burr Ridge, IL05-2009
Skills
- Insurance Verification
- AHIMA Certified
- Management
- Medical Coding
- Triage
- Medical Office Experience
- Medical Terminology
- Patient care coordination
- Appointment scheduling
- Patients' vital signs
Certification
- Certified Coding Associate September 2024 to Present
- Medical Billing and Coding Certification
- CPR Certification
- Professional In Human Resources
Timeline
Sr Virtual Clinical Assistant
PRISM Vision Group
01.2023 - Current
Medical Records Specialist
Family Source Consultants
07.2022 - 01.2023
Lead Medical Front Desk and Clinical Assistant
University Retina & Macula Associates, P.C.
03.2018 - 08.2022
Optometric Technician
Eye to Eye Vision
04.2013 - 03.2018
Associate Degree - Business Administration
Joliet Junior College
Certificate - Human Resources
Joliet Junior College
Diploma - Medical Assistant
Everest College
Certificate - Medical Billing & Coding
Rasmussen College