Monique Conway
Belleville
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2009
2009
years of professional experience
Work History
Customer Service Representative
Cal Johnson doctors exchange llc
Fairview Heights
03.2006 - 12.2008
- Assisted customers with inquiries regarding healthcare services and benefits.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented interactions in customer service software for accurate record-keeping.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed high call volumes while maintaining professionalism and empathy in conversations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Call Center Representative
Cal Johnson answering service llc.
Fairview Heights
01.2006 - 12.2008
- Managed incoming calls and provided accurate information to clients.
- Documented customer inquiries and requests in the system promptly.
- Maintained a professional demeanor while handling difficult customer interactions.
- Followed up on unresolved issues to ensure customer satisfaction consistently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
Magellan Health
Maryland Heights
- Assisted customers with inquiries regarding healthcare services and benefits.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented interactions in customer service software for accurate record-keeping.
- Managed high call volumes while maintaining professionalism and empathy in conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Nursing
GCU
Clearwater, FL 10.2025 - 12.2025
High School Diploma -
Belleville High School
Belleville, IL05-2003
Skills
- Patient care
- Effective communication
- Customer service
- Time management
- Crisis intervention
- Documentation skills
- Paperwork processing
- Problem-solving
- Call center operations
- Office equipment proficiency
- Inbound and outbound calling
Timeline
Bachelor of Science - Nursing
GCU
10.2025 - 12.2025
Customer Service Representative
Cal Johnson doctors exchange llc
03.2006 - 12.2008
Call Center Representative
Cal Johnson answering service llc.
01.2006 - 12.2008
High School Diploma -
Belleville High School
Customer Service Representative
Magellan Health