MONICA ZAPALA
7504 Claridge Dr Bridgeview
Summary
Motivated Banker eager to expand skills in servicing businesses with their banking needs and expectation. Ready to contribute to team success through hard work, attention to detail and excellent organizational and customer service skills. Clear understanding of goals, expectations, account maintenance and deadlines. Motivated to learn, grow and excel in the banking industry.
Overview
13
13
years of professional experience
Work History
Financial Relationship Banker
Huntington National Bank
03.2020 - Current
- Cultivated strong personal and business customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge in personal and business relationships.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Relationship Banker I
Huntington National Bank
03.2018 - 03.2020
- Presented new and additional products and services to existing customers
- Approached prospective clients through cold calling and emails to meet sales targets
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Used targeted questioning strategies to discover insight on prospect needs and requirements
Administrative Assistant
Law Office Of John Zapala
11.2014 - 03.2018
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Managed and completed paperwork and overall office administration operations
- Greeted guests in with friendliness and professionalism
Bank Teller Supervisor
First Merit Bank
11.2010 - 03.2014
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Identified sales opportunities and referred customers to branch partners in financial services
- Organized, stocked and maintained the teller window area
- Rapidly and efficiently prepared customer and ATM cash and change orders
Education
Medical Assisting
Robert Morris College
Orland ParkAnatomy And Biology
PCCTI Healthcare
Oak Brook, ILHigh School Diploma -
Mother McAuley High School
Chicago, IL05.2004
Skills
- Customer-oriented
- Business Cure Certified
- Relationship building and management
- Personal and Business Account Maintenance
- Cash Handling
- Banking operations knowledge
- Polish Speaking
- Excellent time management skills
Timeline
Financial Relationship Banker
Huntington National Bank
03.2020 - Current
Relationship Banker I
Huntington National Bank
03.2018 - 03.2020
Administrative Assistant
Law Office Of John Zapala
11.2014 - 03.2018
Bank Teller Supervisor
First Merit Bank
11.2010 - 03.2014
Medical Assisting
Robert Morris College
Anatomy And Biology
PCCTI Healthcare
High School Diploma -
Mother McAuley High School
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