Monica Stinson
Worth
Summary
Dedicated ticket agent with extensive experience in customer service and problem-solving. Proven track record in managing workflows and training new staff to improve operational efficiency. Strong team collaboration skills enhance overall service delivery.
Overview
33
33
years of professional experience
Work History
Ticket Agent/Clerk
Metra Railroad
Chicago
12.2015 - Current
- Managed clerical tasks to enhance daily operations within the railroad system.
- Coordinated interdepartmental communication to streamline workflow.
- Monitored inventory levels of office supplies and placed orders as needed.
- Trained new clerks on procedures for effective job execution and safety standards.
- Maintained a clean and organized workspace to support operational efficiency.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Monitored inventory levels of office supplies and equipment.
- Created memos, letters, emails, reports, presentations as requested by management.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
- Troubleshot office equipment, computer hardware and software issues.
- Assisted passengers with ticket purchases and travel inquiries.
- Provided information on train schedules and station services.
- Coordinated boarding processes to ensure smooth operations.
- Trained new staff on ticketing procedures and customer service protocols.
- Assisted customers with ticket purchases and travel planning to ensure a positive experience.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
- Assisted customers with ticketing inquiries and purchase of tickets.
Medical Claims Adjuster
Sedgwick CMS
Hoffman Estates
09.1993 - 12.2015
- Reviewed medical claims for accuracy and ensured compliance with company policies to mitigate risk.
- Evaluated claim documentation to determine eligibility and benefits coverage.
- Evaluated medical records to confirm appropriateness of services rendered and billed, ensuring proper reimbursement.
- Processed claims in accordance with state regulations and company standards.
- Clarified claim-related information through communication with healthcare providers to facilitate timely processing.
- Advised healthcare providers on proper coding techniques when submitting insurance claims.
- Reviewed claims for accuracy before submitting for billing.
- Maintained accurate records of all activities related to claim adjustments.
Education
High School Diploma -
Roosevelt High School
Chicago, IL06-1988
Some College (No Degree) - Paralegal Studies
South Suburban College of Cook County
South Holland, ILSome College (No Degree) - Accounting and Finance
South Suburban College of Cook County
South Holland, ILSkills
- Customer support and ticketing systems
- Customer relationship management
- Data entry and cash handling
- Office administration
Timeline
Ticket Agent/Clerk
Metra Railroad
12.2015 - Current
Medical Claims Adjuster
Sedgwick CMS
09.1993 - 12.2015
High School Diploma -
Roosevelt High School
Some College (No Degree) - Paralegal Studies
South Suburban College of Cook County
Some College (No Degree) - Accounting and Finance
South Suburban College of Cook County