Monica Santiago
Chicago
Summary
Results-driven and adaptable professional with a proven ability to thrive in fast-paced environments. Skilled in building strong relationships, solving problems efficiently, and managing multiple priorities with attention to detail. Recognized for strong communication, teamwork, and organizational abilities, with a commitment to delivering high-quality results. Eager to contribute skills and experience to support organizational growth and success.
Overview
19
19
years of professional experience
Work History
Sanitation Worker
TreeHouse Foods Inc.
Chicago
09.2018 - Current
- Followed safety protocols for handling cleaning chemicals and waste disposal.
- Collaborated with team members to uphold sanitation standards and procedures.
- Reported maintenance issues to supervisors for prompt resolution and safety assurance.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Responded quickly to spills or accidents to minimize damage or contamination.
- Inspected premises for any potential health hazards or safety issues.
- Maintained janitorial closets with supplies for daily use.
- Confirmed properly labeling and storage of chemicals and cleaning items.
Key Holder
Jimmy John's
Chicago
10.2014 - 08.2018
- Replenished merchandise displays throughout the store as needed.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
General Manager
Little Caesars Pizza
Chicago
02.2007 - 04.2012
- Trained new employees on operational procedures and customer service standards.
- Oversaw daily operations and ensured adherence to company policies.
- Managed staff scheduling and maintained optimal workforce levels.
- Conducted regular inventory audits to ensure product availability.
- Implemented marketing strategies to promote store offerings and increase foot traffic.
- Facilitated team meetings to enhance communication and address operational challenges.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
GED -
Malcolm X Community College
Chicago, IL06-2001
Skills
- Customer service
- Effective communication
- Strategic planning
- Staff training and development
- Efficient multi-tasker
- Team leadership
- Time management
- Decision making
Timeline
Sanitation Worker
TreeHouse Foods Inc.
09.2018 - Current
Key Holder
Jimmy John's
10.2014 - 08.2018
General Manager
Little Caesars Pizza
02.2007 - 04.2012
GED -
Malcolm X Community College
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