MONICA SANJURJO
Aurora
Summary
Dynamic retail professional with extensive experience at Amazon Fresh, excelling in customer engagement and cash handling accuracy. Proven track record of enhancing customer satisfaction through effective communication and problem resolution. Recognized for building loyalty and maintaining store organization, ensuring a welcoming shopping environment. Committed to delivering exceptional service and teamwork.
Overview
21
21
years of professional experience
Work History
Registrar Health Lab
Northwestern Medicine
05.2017 - Current
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Retrieved medical data for physicians and patients.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Upheld HIPAA regulations and standards for protecting patient information.
- Patients insurance eligibility
- Performed regular quality and validation assessments on patient data to verify accuracy.
Retail Store Associate
AMAZON FRESH
02.2022 - 02.2026
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Check out customer groceries efficiently and accurately.
- Cleaned and stocked front end areas.
- Assisted customers with the use of Dash carts
- Prepared online orders for customers pick up
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Picked up online grocery orders from costumers.
- Faced merchandise in the store aisles.
Member Service Representative
Sam's Club
09.2017 - 03.2019
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
SALES ASSOCIATE
Marshalls
06.2005 - 09.2005
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
CETIS 51
MEXICO06-1986
Skills
- Cash handling accuracy
- Customer engagement
- Return processing
- Customer assistance
- Cash register operation
- Effective communication
- Customer service
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Retail Store Associate
AMAZON FRESH
02.2022 - 02.2026
Member Service Representative
Sam's Club
09.2017 - 03.2019
Registrar Health Lab
Northwestern Medicine
05.2017 - Current
SALES ASSOCIATE
Marshalls
06.2005 - 09.2005
High School Diploma -
CETIS 51