Summary
Overview
Work History
Education
Skills
Additional Skills Languages
Certification
Timeline
Generic

Monica Sandoval

Chicago

Summary

I've provided exceptional customer service as a Guest Advocate and Style Consultant at Target, assisting with inquiries, transactions, and promotions. Managed reservations and guest flow as a hostess, with a promotion to receptionist at Untitled Supper Club, to be able to work behind the scenes with management, ensuring high customer satisfaction. Delivered attentive service, handled orders, and maintained cleanliness in previous roles, demonstrating strong communication, multitasking, and problem-solving. My background in sales and hospitality reflects my ability to create positive experiences, and support team operations effectively.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Host/Receptionist

Untitled Supper Club
Chicago
08.2022 - Current
  • Greeted and seated guests promptly, ensuring a positive first impression and smooth flow during busy hours.
  • Managed reservation schedules and maintained accurate records, supporting seamless front desk operations and effective scheduling.
  • Collaborated with staff to coordinate seating arrangements for large groups, enhancing organizational skills and operational efficiency.
  • Handled telephone inquiries and provided information to visitors about upcoming entertainment and food specials, showcasing strong communication skills and multitasking abilities.
  • Documented reservations and communicated changes to guests, offering other dining rooms.
  • Supervised server balance, and monitored table turnover to accurately seat customers.
  • Maintained energy and enthusiasm in a fast-paced environment.

Guest Advocate/ Style Consultant

Target
Chicago
02.2023 - 08.2025
  • Delivered exceptional customer service by assisting guests with inquiries regarding products and services.
  • Handled cash, credit, and debit transactions efficiently at checkout.
  • Processed returns and exchanges according to established store policies.
  • Informed customers about promotions, loyalty programs, and credit card options.
  • Facilitated online order pickups and returns to enhance customer experience.
  • Maintained accurate inventory records to ensure stock levels remained current.
  • Managed weekly price adjustments to optimize competitiveness and profitability.

Hostess

Storyville
Chicago
02.2022 - 08.2022
  • Delivered exceptional customer service by addressing guest inquiries about hours, seating, and menu details, enhancing overall guest satisfaction.
  • Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supervised server balance, and monitored table turnover to accurately seat customers.
  • Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
  • Delivered exceptional guest experiences through attentive service and quick responses to issues.
  • Bussed tables between courses, and loaded and unloaded trays to expedite tasks.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Handling Carry-out

Carson's Ribs
Chicago
02.2020 - 04.2022
  • Established a welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • I took phone orders and personally interacted with the customer, taking payment and checking orders.
  • Expedited in the kitchen, making sure orders were properly packed and ready.
  • Helped at the front desk, seating dine-in customers.
  • Helped the front desk take reservations through OpenTable.
  • Utilized OpenTable, as well as third-party franchises like UberEats, Grubhub, and DoorDash, to receive and process food and beverage orders.
  • Documented customer orders and conveyed special requests to kitchen staff.

Sales Associate

Bath and Body Works
Chicago
09.2016 - 03.2020
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers complete purchases, locate products, and join rewards programs.
  • Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases, and promoting additional products.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Education

Associate - Arts Degree

Harry S Truman College
Chicago, IL
08.2025

High School Diploma -

Roger C. Sullivan High School
Chicago, IL
06.2016

Skills

  • Building customer trust and loyalty
  • Strong analytical and problem-solving skills
  • Pos systems and ordering platforms
  • Project management
  • Efficient and detail-oriented
  • Time management
  • Front counter support
  • Energetic and outgoing
  • Skilled in Microsoft Office
  • Reporting
  • Data analysis

Additional Skills Languages

Strong Analytical and Problem-Solving Skills, POS Systems and Ordering Platforms, Building Customer Trust and Loyalty, Efficient and Detail-Oriented, Time Management, Front Counter Support, Energetic and Outgoing, Skilled in Microsoft Office, English, Spanish

Certification

  • Fora Travel Advisor Training Program

Timeline

Guest Advocate/ Style Consultant

Target
02.2023 - 08.2025

Host/Receptionist

Untitled Supper Club
08.2022 - Current

Hostess

Storyville
02.2022 - 08.2022

Handling Carry-out

Carson's Ribs
02.2020 - 04.2022

Sales Associate

Bath and Body Works
09.2016 - 03.2020

Associate - Arts Degree

Harry S Truman College

High School Diploma -

Roger C. Sullivan High School

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