Monica Sanders
Chicago
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Support Services Coordinator
City Of Chicago - Department Of Support Services
Chicago, IL
08.2023 - Current
- Ensured compliance with company policies and industry standards through diligent monitoring of support services operations.
- Conducted regular performance evaluations, identifying opportunities for growth and providing constructive feedback to team members.
- Identifies educational and community resources ton render services to children and families
- Works collaboratively as a team member in assessing and enhancing the educational and social service programs provided by delegate agencies
- Prepares reports from site visits, identifying agencies performance levels, area of deficiency, noncompliance and/or concerns and their need for technical assistance and training.
- Maintain computerized records to document work activities, delegate agency compliance reporting, site and enrollment monitoring assessments, TA support, various contracts with early learning programs
Clerk IV
City of Chicago
Chicago, IL
08.2020 - 07.2023
- Perform various debt check
- Perform data entry and research in various databases
- Assists with payment research and corrective payment allocation action
- Assists with EMS work flow
- Coordinates and prioritizes workflow
- Performs other administrative duties as required
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Special Educational Classroom Assistant
Chicago Public School
Chicago, IL
02.2019 - 08.2020
- Work with students with various disabilities
- Assists students with daily needs
- One on one aid along with helping all over with various students
Unit Clerk
Rush Medical Hospital
Chicago, IL
07.2016 - 08.2020
- Welcome visitors, answer all inquiries, relaying calls to patients, referring inquiring to nursing and physician staff
- Maintains unit operations
- Maintains patient confidence and protects hospital operations by keeping information confidential
- Arranges discharges for patients
- Maintains Safe and clean working environment by complying with procedures, rules, and regulations.
Release of Information Administrative Assistant
Northwestern Medical Faculty Foundation
Chicago, IL
10.2012 - 04.2015
- Protects the security of the medical record to ensure confidentiality
- Evaluate information to assure compliance with laws
- Generate medical records Electronic systems
- Process records requests for persons/agencies while maintaining compliance with laws
- Call Center Clerk about all Records requests.
- Lead Call Center Representative
Special Educational Classroom Assistant
Chicago Public School
Chicago, IL
01.2012 - 09.2012
- Work with students with various disabilities
- Worked in a Severe Profound classroom
- Assists students with eating and other daily necessary needs
- Work close with teachers to implement classroom assignments
Sub Educational Support Personnel/Child Welfare Attendant
Chicago Public School
Chicago, IL
08.2011 - 01.2012
- Substitute daily for other CWA
- Assists students with daily needs
- Work with students with various disabilities
Patient Access Representative (Summer Intern)
Northwestern Medical Facility Foundation
Chicago, IL
05.2010 - 08.2010
- Scheduled patient appointments.
- Updated patient insurance
- Perform various administrative and clerical duties and functions
- Clinical Practice Receptionist
Manager
Kerasotes Theatre
Skokie, IL
08.2007 - 05.2010
- Managed daily operations
- Process invoices
- Maintain and monitor in-house inventory
- Conducted orientation for all new-hire’s
- Bank reconciliations for multiple entities
- Perform balance sheet account reconciliations
- Update various account schedules in Excel
- Prepared weekly schedules for over 100 employees and managers
- Process all new-hire paper work
- Supervised all audit trails
- Prepared service request to maintain up-keep of the building
- Process bi-weekly payroll
- Maintain and monitor cash accounts
- Prepared monthly and annual budget and forecasting by determining the percentage of increased productivity from month to month and from one year to the next.
Assistant Manager
Jamba Juice
Chicago, IL
06.2004 - 08.2007
- Managed daily operations
- Process inventory
- Supervised Audit trails
- Perform balance sheet for daily reconciliations
- Bank reconciliations
- Provided training to all employees
Front Desk Representative
O’Hare Hilton Hotel
Chicago, IL
01.1998 - 12.1999
- Made reservations by phone and person
- Balanced cash daily
- Transferred foreign currency to United States currency
- Handled all complaints and complements
Education
Bachelors of Science in Health Information Management -
University of Illinois University
01.2011
Associates of Applied Science -
Malcolm X College
01.2009
Skills
- MS Office Pro 2000; MS WORD; MS EXCEL; QuickBooks; PowerPoint; Access; Epic; IDX & 55WPM
- Strong Organization
- Client satisfaction
- Crisis Management
Timeline
Support Services Coordinator
City Of Chicago - Department Of Support Services
08.2023 - Current
Clerk IV
City of Chicago
08.2020 - 07.2023
Special Educational Classroom Assistant
Chicago Public School
02.2019 - 08.2020
Unit Clerk
Rush Medical Hospital
07.2016 - 08.2020
Release of Information Administrative Assistant
Northwestern Medical Faculty Foundation
10.2012 - 04.2015
Special Educational Classroom Assistant
Chicago Public School
01.2012 - 09.2012
Sub Educational Support Personnel/Child Welfare Attendant
Chicago Public School
08.2011 - 01.2012
Patient Access Representative (Summer Intern)
Northwestern Medical Facility Foundation
05.2010 - 08.2010
Manager
Kerasotes Theatre
08.2007 - 05.2010
Assistant Manager
Jamba Juice
06.2004 - 08.2007
Front Desk Representative
O’Hare Hilton Hotel
01.1998 - 12.1999
Bachelors of Science in Health Information Management -
University of Illinois University
Associates of Applied Science -
Malcolm X College