Monica Sanders
Chicago
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Support Services Coordinator
City Of Chicago - Department Of Support Services
08.2023 - Current
- Ensured compliance with company policies and industry standards through diligent monitoring of support services operations.
- Conducted regular performance evaluations, identifying opportunities for growth and providing constructive feedback to team members.
- Identifies educational and community resources ton render services to children and families
- Works collaboratively as a team member in assessing and enhancing the educational and social service programs provided by delegate agencies
- Prepares reports from site visits, identifying agencies performance levels, area of deficiency, noncompliance and/or concerns and their need for technical assistance and training.
- Maintain computerized records to document work activities, delegate agency compliance reporting, site and enrollment monitoring assessments, TA support, various contracts with early learning programs
Clerk IV
City of Chicago
08.2020 - 07.2023
- Perform various debt check
- Perform data entry and research in various databases
- Assists with payment research and corrective payment allocation action
- Assists with EMS work flow
- Coordinates and prioritizes workflow
- Performs other administrative duties as required
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Special Educational Classroom Assistant
Chicago Public School
02.2019 - 08.2020
- Work with students with various disabilities
- Assists students with daily needs
- One on one aid along with helping all over with various students
Unit Clerk
Rush Medical Hospital
07.2016 - 08.2020
- Welcome visitors, answer all inquiries, relaying calls to patients, referring inquiring to nursing and physician staff
- Maintains unit operations
- Maintains patient confidence and protects hospital operations by keeping information confidential
- Arranges discharges for patients
- Maintains Safe and clean working environment by complying with procedures, rules, and regulations.
Release of Information Administrative Assistant
Northwestern Medical Faculty Foundation
10.2012 - 04.2015
- Protects the security of the medical record to ensure confidentiality
- Evaluate information to assure compliance with laws
- Generate medical records Electronic systems
- Process records requests for persons/agencies while maintaining compliance with laws
- Call Center Clerk about all Records requests.
- Lead Call Center Representative
Special Educational Classroom Assistant
Chicago Public School
01.2012 - 09.2012
- Work with students with various disabilities
- Worked in a Severe Profound classroom
- Assists students with eating and other daily necessary needs
- Work close with teachers to implement classroom assignments
Sub Educational Support Personnel/Child Welfare Attendant
Chicago Public School
08.2011 - 01.2012
- Substitute daily for other CWA
- Assists students with daily needs
- Work with students with various disabilities
Patient Access Representative (Summer Intern)
Northwestern Medical Facility Foundation
05.2010 - 08.2010
- Scheduled patient appointments.
- Updated patient insurance
- Perform various administrative and clerical duties and functions
- Clinical Practice Receptionist
Manager
Kerasotes Theatre
08.2007 - 05.2010
- Managed daily operations
- Process invoices
- Maintain and monitor in-house inventory
- Conducted orientation for all new-hire’s
- Bank reconciliations for multiple entities
- Perform balance sheet account reconciliations
- Update various account schedules in Excel
- Prepared weekly schedules for over 100 employees and managers
- Process all new-hire paper work
- Supervised all audit trails
- Prepared service request to maintain up-keep of the building
- Process bi-weekly payroll
- Maintain and monitor cash accounts
- Prepared monthly and annual budget and forecasting by determining the percentage of increased productivity from month to month and from one year to the next.
Assistant Manager
Jamba Juice
06.2004 - 08.2007
- Managed daily operations
- Process inventory
- Supervised Audit trails
- Perform balance sheet for daily reconciliations
- Bank reconciliations
- Provided training to all employees
Front Desk Representative
O’Hare Hilton Hotel
01.1998 - 12.1999
- Made reservations by phone and person
- Balanced cash daily
- Transferred foreign currency to United States currency
- Handled all complaints and complements
Education
Bachelors of Science in Health Information Management -
University of Illinois University
01.2011
Associates of Applied Science -
Malcolm X College
01.2009
Skills
- MS Office Pro 2000; MS WORD; MS EXCEL; QuickBooks; PowerPoint; Access; Epic; IDX & 55WPM
- Strong Organization
- Client satisfaction
- Crisis Management
Timeline
Support Services Coordinator
City Of Chicago - Department Of Support Services
08.2023 - Current
Clerk IV
City of Chicago
08.2020 - 07.2023
Special Educational Classroom Assistant
Chicago Public School
02.2019 - 08.2020
Unit Clerk
Rush Medical Hospital
07.2016 - 08.2020
Release of Information Administrative Assistant
Northwestern Medical Faculty Foundation
10.2012 - 04.2015
Special Educational Classroom Assistant
Chicago Public School
01.2012 - 09.2012
Sub Educational Support Personnel/Child Welfare Attendant
Chicago Public School
08.2011 - 01.2012
Patient Access Representative (Summer Intern)
Northwestern Medical Facility Foundation
05.2010 - 08.2010
Manager
Kerasotes Theatre
08.2007 - 05.2010
Assistant Manager
Jamba Juice
06.2004 - 08.2007
Front Desk Representative
O’Hare Hilton Hotel
01.1998 - 12.1999
Bachelors of Science in Health Information Management -
University of Illinois University
Associates of Applied Science -
Malcolm X College
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